Aerospace Customer Service Representative

PPG

Customer Service Representative for PPG's Aerospace Business handling product information and resolving issues. Building customer relationships and coordinating orders across multiple departments in a fast-paced environment.

Posted 7/7/2026full-timeSeattle • California, Texas, Washington • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $62,000 per yearWebsite

About the role

Key responsibilities & impact

Serves customers by providing product and service information and resolving product and service problems
Attracts potential customers by answering product and service questions, suggesting information about other products and services, recognizing customer gaps and identifying opportunities for potential upsell
Partners with Sales & Marketing Representatives to develop plans to increase customer satisfaction and to reach out to customers that have not purchased PPG products in over one year to regain business
Accurately quotes prices using standard pricing information and customer specific pricing agreements
Ensures accuracy of all sales orders entry from customer and accurately identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements
Adheres to all export compliance activities and requirements for product export
Prepares product or service reports by collecting and analyzing customer information and Reviews open order status and provides updates via phone, email, spreadsheets, and/or regular conference calls
Coordinates resolution of non-conforming products and issues
Maintains financial accounts by processing customer adjustments and assisting corporate office in regards to credit memos, deductions and later payments
Works with other departments, including, but not limited to manufacturing and planning, to expedite orders to meet customer demand
Participates in all audits (Weekly Price Audits in QAD, AS9100, Nadcap FAA, EH&S, export compliance)

Requirements

What you’ll need

Minimum High school diploma or equivalent required, college degree preferred
2+ years customer service experience required, preferred experience in a business to business environment
Basic administrative experience required
Must be able to perform basic mathematical calculations including decimals, fractions, and percent
Must be able to operate a computer and perform accurate data entry operations
Familiarity with office software and phone systems
Only U.S. Citizens, Green Card holders, and political asylees or refugees are eligible to apply

Benefits

Comp & perks

Health
Dental
Life
Retirement Plan
Paid Vacation & Holidays
Employee Assistance Program (EAP)
Disability/Leave
Other Voluntary benefit offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data EntryMathematical CalculationsOrder ProcessingCustomer AdjustmentsProduct Reporting

Soft Skills

Problem SolvingCommunicationCollaboration