PPSC Partner

PPG

PeoplePulse Support Center Representative managing employee HR services including onboarding and inquiries. Collaborating with HR teams to enhance employee lifecycle processes.

Posted 6/26/2026full-timeShah Alam • 🇲🇾 MalaysiaJuniorWebsite

About the role

Key responsibilities & impact

Use procedures, policy manuals, and other reference materials to assist in answering and resolving employee and manager inquiries by phone and web chat in real time.
Process new hires, movement, employee status changes, and other employee events in Workday.
Prepare documentation related to the employee lifecycle and ensure all documents comply with requirements.
Communicate and educate customers on HR policies, procedures, and related government regulations.
Collaborate with local HR team to deliver high-quality services that are compliant with global standards.
Maintain employee files and records to meet defined requirements.
Continuously improve HR-related processes by improvement projects.

Requirements

What you’ll need

Professional fluency in Mandarin and knowledge of English
Minimum Diploma
1 or more years of experience as a customer service representative in a call centre environment
Good computer skills (Microsoft Office, particularly Outlook, Excel and Word)
Strong analytical skills, attention to detail, focus on solution
Continuous Improvement mindset and able to accept fast-paced environment

Benefits

Comp & perks

Health insurance
Employee wellness programs
Opportunities for professional development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

WorkdayMicrosoft OfficeExcelWordOutlook

Soft Skills

analytical skillsattention to detailsolution focuscontinuous improvement mindsetcustomer service

Certifications

Diploma