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Customer Service Representative
PPGCustomer Service Representative for PPG, managing domestic orders and customer inquiries via phone and email. Collaborating with various teams for optimum service and support in coatings industry.
Tech Stack
Tools & technologiesERPOracle
About the role
Key responsibilities & impact- Handle domestic orders, which includes placing orders accurately and following up with distributors.
- Communicating with customers via email and over the phone in relation to quotes, orders, returns, and discrepancies on their behalf.
- Sourcing of products not available through our distribution centers, and sourcing back-orders not available at the prime buy location.
- Support advertising inventory management, database maintenance, and logging incoming/outgoing customer calls.
- Working as part of a close-knit team through regular communication with management, the sales team, production, purchasing and logistics.
Requirements
What you’ll need- At least 1-3 years' work experience demonstrating responsibility for system management or process integrity of current and new data.
- Customer Service/Call Center experience preferred.
- Data accuracy through attention to detail.
- Excellent written and verbal communication skills.
- Intermediate computer ability and typing.
- ERP system knowledge – Oracle preferred.
- Previous experience/knowledge in refinish customer service/technical knowledge in paints and sealants or a similar industry would also be highly regarded.
Benefits
Comp & perks- Employee benefits programs are designed to support the health and well-being of our employees.
- PPG provides equal opportunity to all candidates and employees.
- Opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees.
- Creates an environment for continuous learning and embraces the ideas and diversity of others.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data accuracysystem managementprocess integrityintermediate computer abilitytypingERP system knowledgeOraclecustomer servicetechnical knowledgeinventory management
Soft Skills
attention to detailexcellent written communicationexcellent verbal communicationteamworkregular communication