Help Desk Analyst

PPG

Help Desk Analyst assisting PPG Refinish with support for PPG customers via phone and remote tools. Involves working with collision shops, paint distributors, and PPG's sales team.

Posted 4/29/2026full-timeStrongsville • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Assist PPG customers with support.
Provide phone coverage for incoming customer calls.
Be proficient at handling calls quickly.
Escalate issues as necessary for timely resolution.
Master PPG Software – ex. Paint Manager Legacy, Pant Manger XI, Color Accurate.
Master hardware setup, connections, configuration, and troubleshooting.
Contribute to overall department knowledge by participating in team discussions regarding knowledge obtained during calls as well as new discoveries outside of PPG helpdesk experiences.

Requirements

What you’ll need

Customer-focused and Team-oriented.
Prior experience working with computer hardware (setup of computers, printers, displays etc...) and associated connectors, cables, and wireless solutions.
Basic understanding of Networking.
Install and configure software products with instruction.
Desire to increase analytical skills and abilities.
Experience using Microsoft Office Suite of products, especially Excel and Word.
Microsoft certifications and, or, A+ or Network + desired but not required.

Benefits

Comp & perks

PPG provides equal opportunity to all candidates and employees.
Opportunity to grow and develop your career in an environment that provides a fulfilling workplace.
Environment for continuous learning, embraces the ideas and diversity of others.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PPG SoftwarePaint Manager LegacyPaint Manager XIColor Accuratehardware setupconfigurationtroubleshootingbasic networkingsoftware installationMicrosoft Office Suite

Soft Skills

customer-focusedteam-orientedanalytical skillscommunicationproblem-solving

Certifications

Microsoft certificationsA+ certificationNetwork+ certification