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Senior Customer Service Specialist, German
PPGSenior Customer Service Specialist ensuring positive experiences for German-speaking customers. Handling inquiries and complaints while building trust and relationships through effective communication.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Communicating with customers through phone and e-mail
- Make use of shared mailbox for business communication and categorize and archive messages in line with guidelines
- Process orders in time and respond promptly to customer requirements
- Monitor orders making use of standard tools (ERP)
- Assure export compliance check is performed when creating delivery address or new partner
- Take action and offer solutions to enquiries and complaints in compliance with delegation of authority
- Build sustainable relationships and trust with customers through open and interactive communication
- Follow customer service best practices, procedures, PPG guidelines and policies and legal requirements
- Maintaining a positive, empathetic and professional attitude toward internal and external customers at all times.
- Prepare input for the daily meeting “daily huddle” of the team: priorities for today and hurdles.
Requirements
What you’ll need- Secondary education or higher and/or 2+ years of relevant experience (in Order Management or Customer Service)
- Fluency in German and English
- Familiarity with MS Office environment
- Good communication skills
- Cooperation within the team
- Conscientiousness
- Problem solving
Benefits
Comp & perks- PPG provides equal opportunity to all candidates and employees.
- We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
order managementexport complianceproblem solving
Soft Skills
communicationcooperationconscientiousnessempathyrelationship building