Customer Service Representative – Webstore

PPG

Customer Service Representative managing day-to-day operations for Aerospace webstore, ensuring accurate order processing and resolving customer inquiries via multiple channels.

Posted 4/17/2026full-timeAtlanta • California, Pennsylvania • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Manage the day‑to‑day administrative and customer service operations supporting the Aerospace webstore.
Primary contact for customers, responding to inquiries through the Shopify administration portal, email, and telephone ensuring accurate order processing, and providing issue resolution.
Respond to customer inquiries through telephone and email, providing accurate information, problem resolution, and follow‑up following service standards.
Receive and place telephone calls that are routine but may require deviation from standard scripts, screens, or procedures to resolve customer needs.
Process customer orders, service requests, and complaints; respond directly or route inquiries to sales representatives or technical/service departments.
Maintain detailed and current knowledge of PPG Aerospace products, services, and webstore functionality.
Analyze customer service trends and needs and communicate findings to sales, service, and technical teams to support continuous improvement.
Maintain customer and order data using QAD and other relevant computerized data entry systems.
Support administrative responsibilities related to the Aerospace webstore, including order tracking, documentation, and system coordination.
Ensure compliance with internal procedures, quality standards, and customer service policies.
Collaborate with internal departments to ensure and accurate resolution of customer issues.

Requirements

What you’ll need

2+ years experience in a customer service or administrative support role in a manufacturing or aerospace environment.
Working knowledge and hands‑on experience with QAD ERP and Shopify systems.
We prefer experience with PPG Aerospace products and services, or the ability to quickly develop this knowledge.
Proficiency in navigating computerized data entry systems and business applications.
Experience interpreting and responding to customer requests, customer inquiries and complaints.
Experience assessing the severity of customer issues customer needs and determine appropriate resolution or escalation paths.
Experience providing detailed troubleshooting and resolutions to users
Experience establishing procedures to ensure client satisfaction, and follow‑through.
Only U.S. Citizens, Green Card holders, and political asylees or refuges are eligible to apply
Experience supporting e‑commerce or webstore platforms.
Experience handling support requests from a variety of different channels in a fast‑paced, customer‑focused environment.
Problem‑solving mindset beyond scripted responses.
Strong collaboration skills and comfort working cross‑functionally.

Benefits

Comp & perks

Health, Dental, Life
Retirement Plan
Paid Vacation and Holidays
Employee Assistance Program (EAP)
Disability/Leave
Family Leave
Other Voluntary benefit offerings

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceadministrative supportorder processingproblem resolutiondata entrytroubleshootinge-commerce supportcomplianceprocedure establishmentcustomer inquiry response

Soft Skills

collaborationproblem-solvingcommunicationcustomer focusattention to detailadaptabilityanalytical thinkingfollow-throughinterpersonal skillsorganizational skills