PPG

Customer Service Representative – Webstore

PPG

full-time

Posted on:

Location Type: Hybrid

Location: Atlanta • California • Pennsylvania • United States

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Tech Stack

ERP

About the role

  • Manage the day‑to‑day administrative and customer service operations supporting the Aerospace webstore.
  • Primary contact for customers, responding to inquiries through the Shopify administration portal, email, and telephone ensuring accurate order processing, and providing issue resolution.
  • Respond to customer inquiries through telephone and email, providing accurate information, problem resolution, and follow‑up following service standards.
  • Receive and place telephone calls that are routine but may require deviation from standard scripts, screens, or procedures to resolve customer needs.
  • Process customer orders, service requests, and complaints; respond directly or route inquiries to sales representatives or technical/service departments.
  • Maintain detailed and current knowledge of PPG Aerospace products, services, and webstore functionality.
  • Analyze customer service trends and needs and communicate findings to sales, service, and technical teams to support continuous improvement.
  • Maintain customer and order data using QAD and other relevant computerized data entry systems.
  • Support administrative responsibilities related to the Aerospace webstore, including order tracking, documentation, and system coordination.
  • Ensure compliance with internal procedures, quality standards, and customer service policies.
  • Collaborate with internal departments to ensure and accurate resolution of customer issues.

Requirements

  • 2+ years experience in a customer service or administrative support role in a manufacturing or aerospace environment.
  • Working knowledge and hands‑on experience with QAD ERP and Shopify systems.
  • We prefer experience with PPG Aerospace products and services, or the ability to quickly develop this knowledge.
  • Proficiency in navigating computerized data entry systems and business applications.
  • Experience interpreting and responding to customer requests, customer inquiries and complaints.
  • Experience assessing the severity of customer issues customer needs and determine appropriate resolution or escalation paths.
  • Experience providing detailed troubleshooting and resolutions to users
  • Experience establishing procedures to ensure client satisfaction, and follow‑through.
  • Only U.S. Citizens, Green Card holders, and political asylees or refuges are eligible to apply
  • Experience supporting e‑commerce or webstore platforms.
  • Experience handling support requests from a variety of different channels in a fast‑paced, customer‑focused environment.
  • Problem‑solving mindset beyond scripted responses.
  • Strong collaboration skills and comfort working cross‑functionally.
Benefits
  • Health, Dental, Life
  • Retirement Plan
  • Paid Vacation and Holidays
  • Employee Assistance Program (EAP)
  • Disability/Leave
  • Family Leave
  • Other Voluntary benefit offerings
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceadministrative supportorder processingproblem resolutiondata entrytroubleshootinge-commerce supportcomplianceprocedure establishmentcustomer inquiry response
Soft Skills
collaborationproblem-solvingcommunicationcustomer focusattention to detailadaptabilityanalytical thinkingfollow-throughinterpersonal skillsorganizational skills