Aerospace Customer Service Specialist
PPG
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • California, Pennsylvania, Texas, Washington • 🇺🇸 United States
Visit company websiteJob Level
Junior
Tech Stack
ERP
About the role
- Responsible for the timely and accurate order management of assigned international customer orders daily
- Communicates with the customer to establish overall customer status
- Spend time interacting with customers via inbound calls and email, entering orders, credits, debits, and returns
- Ensure a continuing flow of information to the customer on all aspects of their account including availability, order delivery, invoicing, and compliance
- Increase incremental volume and distribution efficiency by taking a pro-active sales initiative
- Collaborate with sales personnel to ensure that customer orders are shipped, and PPG service level objectives are met or exceeded
- Participate as a member of a self-directed work team in developing team goals that enhance service and look for ways to reduce cycle time
- Provide clear instructions to all shipping points to ensure customers and requirements are met
- Resolve issues that may arise during the shipping process
- Provide complete and accurate invoicing instructions to satisfy the customer while adhering to internal administrative requirements
- Identifies the type, amount and required date of product ordered and coordinates with shipping to meet customer specific requirements
- Coordinates resolution of non-conforming products and issues
- Quotes prices using standard pricing information and customer specific pricing agreements
- Verify the vital information related to inventory
- Updates, maintains, or completes customer information and order status
- Ensures accuracy of all sales orders
- Provide necessary information for the shipment of product.
Requirements
- High School diploma required, advanced degree preferred
- 1+ year of customer service experience (phone and email)
- Advanced computer skills including experience with ERP or related software
- Proficient in Microsoft Excel
- Only US Citizens, Green card holders, political asylees, or refugees are eligible to apply.
Benefits
- Employee benefits programs designed to support health and well-being
- Opportunities for professional development and career growth
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementinvoicingcustomer serviceinventory managementpricing agreementsshipping coordinationissue resolutiondata entrysales order accuracycycle time reduction
Soft skills
communicationcollaborationproactive sales initiativeteamworkproblem-solvingcustomer interactionattention to detailorganizational skillsadaptabilitycustomer focus
Certifications
High School diplomaadvanced degree