Powerhouse Dynamics

Customer Success / Operations Project Manager

Powerhouse Dynamics

full-time

Posted on:

Location Type: Office

Location: Dallas • Texas • United States

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Tech Stack

IoT

About the role

  • Manage end-to-end onboarding and installation projects for connected equipment across multiple customer programs
  • Develop and maintain project plans, timelines, and communication cadences for internal teams, installers, OEM partners, and customer stakeholders
  • Track equipment readiness, installation status, connectivity verification, and key program milestones
  • Identify risks and blockers early and drive resolution across Operations, Product, Engineering, Support, and external partners
  • Ensure consistent, high-quality deployment experiences that meet customer expectations and internal success criteria
  • Own the customer journey from kickoff through 'fully live' status, ensuring equipment is successfully connected to Open Kitchen®
  • Develop onboarding workflows, checklists, SOPs, and documentation to standardize and scale customer and installer experiences
  • Train internal teams and partners on onboarding processes and ensure consistent execution
  • Monitor onboarding KPIs, including time-to-connect, installation success rates, repeat truck rolls, and overall program readiness
  • Serve as a central point of coordination between Sales, Operations, OEM partners, and customers for connected equipment programs
  • Identify gaps in process, documentation, and coordination; design and implement improvements that streamline deployment at scale
  • Partner with RevOps/Sales Ops to build dashboards or tracking tools that provide visibility into program health and progress
  • Contribute to new workflows supporting emerging equipment categories or OEM integrations
  • Work cross-functionally to resolve technical, operational, and program-related questions, regardless of where ownership sits
  • Coordinate with Engineering on connectivity requirements, Product on feature readiness, and Support on troubleshooting procedures
  • Translate real-world deployment learnings into actionable process improvements and product feedback

Requirements

  • 3–5 years of experience in project management, onboarding, implementation, field services coordination, or program management. Ideally within IoT, SaaS, hardware, or technical operations
  • Demonstrated success managing complex, detail-intensive projects with multiple stakeholders
  • Strong organizational skills and comfort using structured project management tools and methodologies
  • Process-driven mindset with the ability to design, test, and refine workflows
  • Excellent communication and coordination skills across technical and non-technical teams
  • Scrappy, persistent, and energized by problem-solving in ambiguous environments
  • Ability to work independently, adapt quickly, and manage shifting priorities
Benefits
  • Excellent compensation and benefits that start on your first day!
  • Work/life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementonboardingimplementationfield services coordinationprogram managementworkflow designprocess improvementKPI monitoringinstallation trackingconnectivity verification
Soft Skills
organizational skillscommunication skillscoordination skillsproblem-solvingadaptabilityindependenceattention to detailpersistencecross-functional collaborationprocess-driven mindset