Powerhouse Dynamics

Customer Success Manager

Powerhouse Dynamics

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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Tech Stack

IoT

About the role

  • Own the post-sale customer relationship for assigned accounts
  • Develop and execute customer success plans aligned with client goals and KPIs
  • Monitor customer engagement, product usage, and health metrics to proactively identify risks and prevent churn
  • Promote and train customer users on product features aligned to their business goals
  • Conduct regular business reviews to demonstrate ROI and reinforce renewal value
  • Partner with Sales on renewals, supporting smooth contracting without owning negotiations
  • Identify upsell and cross-sell opportunities based on evolving customer needs
  • Act as a trusted advisor, gathering customer feedback and sharing insights with Product and Engineering teams to inform future development
  • Document customer interactions, risks, opportunities, and escalations in CRM tools (e.g., Salesforce)
  • Track customer lifecycle maturity, engagement levels, and renewal timelines
  • Maintain a high-level view of customer issues and proactively identify trends impacting retention or expansion

Requirements

  • 5+ years of experience in Customer Success, Account Management, or Client Support within SaaS, IoT, or technology-driven environments
  • Proven ability to manage multiple customer relationships across varying lifecycle stages
  • Strong communication, presentation, and relationship-building skills at both operational and executive levels
  • Familiarity with SaaS metrics such as retention, churn, NPS, and adoption
  • Highly organized with experience using Salesforce or similar CRM platforms
  • Consultative, problem-solving mindset with a strong customer-first approach
Benefits
  • excellent compensation and benefits that start on your first day
  • work/life balance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementclient supportSaaS metricsretentionchurnNPSadoption
Soft Skills
communicationpresentationrelationship-buildingorganizationalproblem-solvingconsultativecustomer-first approach