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Open Order Specialist
Power/mationOpen Order Specialist supporting Power/mation, an industrial automation solutions provider, by tracking orders and coordinating fulfillment. Resolving delays, managing suppliers, and maintaining accurate delivery records for customers.
Posted 8/12/2026full-timePewaukee • Minnesota, Wisconsin • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $24 per hourWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in order management and customer service within industrial automation, manufacturing, or distribution sectors, with a strong focus on communication, organization, and problem-solving to enhance customer experience.
Highest-signal resume keywords
Customer Service ExperienceOrder Management ExperienceIntermediate ERP-System ExperienceStrong Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order TrackingSupply Chain TroubleshootingInventory ManagementReport PreparationOrder Expediting
Soft Skills
Problem-Solving MindsetCustomer-Focused AttitudeAbility to Manage Multiple Priorities
Tools & Technologies
Epicor Profit 21HubSpot
Industry Keywords
Industrial AutomationManufacturingDistributionLogisticsCustomer Experience
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Monitor and track the status of customer orders, shipments, and deliveries.
- Communicate with suppliers, customers, and sales teams to confirm schedules and resolve delays.
- Coordinate with purchasing, inside sales, and logistics to ensure timely product availability.
- Maintain accurate records of order status, delivery timelines, and customer inventory levels.
- Expedite urgent orders and prioritize based on customer needs or back-orders.
- Troubleshoot supply-chain bottlenecks or disruptions in collaboration with purchasing.
- Partner with other sales personnel and departments to deliver exceptional customer service.
- Prepare regular open-order reports and assist with quarterly customer-review meetings.
- Perform additional duties as needed to ensure a positive customer experience.
Requirements
What you’ll need- 2+ years of customer service or order management experience, ideally in industrial automation, manufacturing or distribution
- Intermediate ERP-system experience (Epicor Profit 21 / P21 preferred)
- HubSpot experience is also a plus
- Strong communication and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Professional, customer-focused attitude with a problem-solving mindset
Benefits
Comp & perks- Full benefit package including medical, dental, 401k with match, profit sharing, paid time off, free telehealth, life, disability, vision and more.