Postman Law

Project Manager, Intake Operations

Postman Law

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $95,000 - $110,000 per year

About the role

  • Lead end-to-end execution of new campaign launches and relaunches across multiple departments.
  • Drive process improvements and leverage data analytics to increase campaign efficiency and speed to market.
  • Maintain and manage centralized campaign tracking tools (e.g., ADO, Monday.com) to ensure visibility and accountability.
  • Facilitate recurring cross-functional meetings to align on priorities, timelines, and deliverables.
  • Conduct periodic workflow reviews to ensure alignment with evolving technologies and business needs.
  • Gather, analyze, and document business requirements from executive leadership and key stakeholders.
  • Translate business needs into clear, actionable technical requirements, use cases, and workflows.
  • Develop and maintain intake processes, approval workflows, and supporting documentation.
  • Create and update Standard Operating Procedures (SOPs) to support operational consistency and scalability.
  • Lead QA and User Acceptance Testing (UAT) efforts for system enhancements, integrations, and CRM updates.
  • Partner with technical teams to validate functionality and ensure successful implementation.
  • Document test results, identify defects, and recommend improvements to enhance system performance and reliability.
  • Analyze operational and campaign data to identify trends, inefficiencies, and opportunities for improvement.
  • Evaluate existing workflows and recommend optimization strategies, particularly within campaign setup and intake processes.
  • Deliver actionable insights to improve team performance and overall business outcomes.
  • Plan, manage, and track multiple concurrent projects related to operational and technology initiatives.
  • Ensure projects are delivered on time, within scope, and aligned with organizational objectives.
  • Develop reports, dashboards, and presentations using tools such as Excel and Salesforce.
  • Communicate project status, insights, and recommendations to stakeholders through clear, data-driven reporting.

Requirements

  • Bachelor’s degree in Business Administration, Information Systems, Project Management, or a related field.
  • 3–5 years of experience in project management, business analysis, QA analysis, or a related role.
  • Strong experience managing multiple complex projects simultaneously.
  • Proficiency with project management and collaboration tools (e.g., ADO, Notion, Monday.com).
  • Experience with QA testing methodologies, UAT processes, and system integration validation.
  • Demonstrated ability to translate business requirements into technical solutions.
  • Strong analytical, problem-solving, and organizational skills.
  • Advanced proficiency in data analysis, reporting, and visualization (e.g., Excel, Salesforce).
  • Excellent communication skills with the ability to collaborate across all levels, including executive leadership.
Benefits
  • Discretionary bonus
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analyticsbusiness analysisQA testing methodologiesUAT processesproject managementdata analysisreportingvisualization
Soft Skills
analytical skillsproblem-solving skillsorganizational skillscommunication skills
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Information SystemsBachelor’s degree in Project Management