Postman Law

Business Analyst – Intake Operations

Postman Law

full-time

Posted on:

Location Type: Remote

Location: Florida • United States

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Salary

💰 $75,000 - $90,000 per year

About the role

  • Extract and analyze data from various sources, such as case management systems, client databases, and financial records.
  • Identify trends, patterns, and opportunities for improving operational performance.
  • Evaluate and document existing workflows within the Intake Department.
  • Propose and implement optimization strategies to enhance operational efficiency and streamline processes.
  • Assist in planning and tracking projects related to technology upgrades or process changes.
  • Collaborate with stakeholders to understand business needs and gather detailed functional requirements for new systems, features, or enhancements.
  • Develop comprehensive documentation, including business requirements, use cases, and technical specifications.
  • Create and maintain Standard Operating Procedures (SOPs) for intake operations.
  • Generate detailed reports and dashboards using tools like Excel or Sigma to provide actionable insights to decision-makers.
  • Communicate findings and recommendations effectively through data visualizations.
  • Partner with IT teams to ensure seamless integration of new systems or enhancements into existing workflows.
  • Participate in User Acceptance Testing (UAT) to validate functionality and ensure user needs are met.
  • Analyze client feedback and identify opportunities to enhance service delivery and improve the overall client experience.

Requirements

  • Bachelor’s degree in Business Administration, Data Analytics, or a related field.
  • Minimum of 2 years of experience as a Business Analyst or in a similar role, preferably within the legal industry.
  • Familiarity with CRM – Salesforce is a plus.
  • Experience with process documentation tools (e.g., Lucidchart) and SOP creation.
Benefits
  • Discretionary bonus
  • Health insurance
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisworkflow evaluationoperational performance improvementoptimization strategiesproject planningfunctional requirements gatheringbusiness requirements documentationuse case developmenttechnical specificationsUser Acceptance Testing (UAT)
Soft Skills
collaborationcommunicationproblem-solvinganalytical thinkingattention to detail