Customer Service Representative, Customer Center
Post Company
part-time
Posted on:
Location Type: Hybrid
Location: Zofingen • 🇨🇭 Switzerland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Professionally handle incoming telephone and written inquiries about our products and services
- Proactively identify and act on sales opportunities
- Delight our diverse customers through an empathetic, communicative and open manner
- Create a positive customer experience
Requirements
- Completed vocational training or experience in the service sector
- Enjoy phone-based customer contact, ideally with prior experience in customer service and sales
- Excellent verbal communication skills in German and a second national language (French or Italian)
- Proficient in simultaneously using multiple IT applications and communication tools (phone, email, chat)
- Ability to thrive in a fast-paced environment with rotating shifts and to respond empathetically to the diverse needs of our customers
Benefits
- A commitment to delivering first-class service to our customers
- Dynamic work environment
- Flexible working hours by arrangement
- Work-from-home options after the onboarding period
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
empathetic communicationcustomer experienceverbal communicationsales opportunitiescustomer servicethrive in fast-paced environment
Certifications
vocational training