Call Center Trainer
Porter
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $45,000 - $60,000 per year
Job Level
JuniorMid-Level
About the role
- Deliver new-hire onboarding and role-specific training covering systems, workflows, compliance requirements, and customer service expectations
- Facilitate ongoing development sessions, upskilling workshops, and targeted coaching for both new and existing team members
- Monitor agent performance, identify knowledge or skill gaps, and provide supplemental or remedial training as needed
- Collaborate with management and training contributors to develop, refine, and update training materials, guides, scripts, and SOPs
- Conduct role-playing exercises, mock calls, and scenario-based learning to support skill development and real-world readiness
- Gather feedback from agents and supervisors to identify training needs and recommend improvements to training content or delivery
- Maintain organized training documentation, including materials, attendance records, and performance-related coaching notes
Requirements
- 2–4+ years of experience in call center operations, customer service, or training roles; healthcare, technology, or regulated industry experience preferred
- Demonstrated ability to facilitate engaging and effective training sessions, both classroom-style and hands-on
- Strong communication, presentation, and facilitation skills with the ability to motivate and support learners
- Excellent attention to detail when working with scripts, compliance requirements, data security protocols, and quality standards
- Comfortable working in a fast-paced environment with evolving priorities and regulatory constraints
- Ability to analyze performance data and identify trends to recommend improvements to training or coaching approaches
- Familiarity with call center technologies such as autodialers, CRMs, EHRs, and performance dashboards
- Empathetic, patient, and supportive training style focused on building agent confidence and competence
- Organized, proactive, adaptable, and committed to continuous learning and improvement
Benefits
- Medical Dental Vision
- Paid Holidays
- Paid Time Off
- Equipment Support
- A fun team and special culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
training facilitationperformance analysiscompliance trainingcustomer service trainingrole-specific trainingscenario-based learningmock callsupskilling workshopscoachingattention to detail
Soft skills
communicationpresentationfacilitationmotivationsupportempathypatienceorganizationadaptabilitycommitment to continuous learning