Office Manager

Pool Scouts

Office Manager for Pool Scouts ensuring smooth operations and great customer service. Managing jobs, routes, and schedules while maintaining communication among team members and customers.

Posted 7/1/2026full-timeAnnapolis • Maryland • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for customers, addressing inquiries and resolving issues promptly.
Follow up with new and existing customers to ensure satisfaction and address any concerns.
Book new customers and handle incoming sales inquiries.
Provide quotes and estimates from various pool suppliers (SCP, Leslie’s, and local vendors) to the General Manager (GM).
Ensure all necessary pictures and comments from pool technicians are uploaded to Serviceminder.IO.
Follow up with customers to verify service quality and satisfaction.
Manage jobs, routes, and schedules to optimize efficiency and productivity.
Act as a liaison between the GM, pool technicians, and affiliate partners.
Send technician work schedules for the week.
Invoice customers and collect payments via Serviceminder.io.
Maintain accurate records and ensure timely updates in the system.

Requirements

What you’ll need

Proven experience in customer service and sales roles.
Strong organizational and multitasking skills.
Excellent communication skills, both written and verbal.
Proficiency in using Serviceminder.io or similar software.
Ability to work independently and remotely.
Familiarity with the pool industry is a plus.

Benefits

Comp & perks

Health insurance
Training & development
401(k)
401(k) matching

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Multitasking SkillsWritten CommunicationVerbal Communication