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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
pricing strategiespromotional campaignsinventory planningsupply chain coordinationcustomer satisfaction improvementaftermarket performance monitoringdemand trackingmargins analysisturnover improvementregulatory compliance
Soft Skills
collaborationcross-functional coordinationcommunicationproblem-solvingcustomer focusorganizational skillsleadershipescalation managementstrategic thinkinganalytical skills
Tools & Technologies
SalesforceService Partner PortalPOMSWorkdayCRM systemsERP platformslogistics systemsinventory management systemsdata analysis toolsproject management software
Industry Keywords
automotive aftersalesparts businessservice operationsGerman automotive service landscapeOSAT performanceEnd-of-Life compliancemarket-specific offeringscommercial operationsaftersales performanceparts and services portfolio
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own and manage the Parts, Extras & Services product portfolio across Central Europe, defining market-specific offerings
- Develop and execute pricing strategies and promotional campaigns to maximize profitability and revenue growth
- Monitor and improve turnover, margins, and overall aftersales performance
- Collaborate closely with internal teams and external partners (e.g. Volvo Cars, leasing companies, service partners) to increase product sales
- Track demand, inventory, and availability; coordinate with logistics teams and NSCs to ensure optimal stock levels
- Act as the central contact for all aftersales-related commercial topics (Parts, Extras, Services), handling daily operations, escalations, and cross-functional coordination
- Drive customer satisfaction improvements, with a focus on OSAT performance in Germany
- Maintain and administer key systems (Service Partner Portal, POMS, Salesforce, Workday)
Requirements
What you’ll need- Experience in automotive aftersales, parts business, or service operations is highly desirable
- Familiarity with systems such as Salesforce or similar CRM/ERP platforms
- Understanding of logistics, inventory planning, and supply chain coordination
- Knowledge of the German automotive service landscape is a strong advantage
- Fluent in German and English (written and spoken); additional languages (e.g. French) are a plus
- Awareness of regulatory requirements (e.g. End-of-Life compliance) is beneficial.
Benefits
Comp & perks- Competitive salary
- flexible working arrangements