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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Own and manage the Parts, Extras & Services product portfolio across Central Europe, defining market-specific offerings
- Develop and execute pricing strategies and promotional campaigns to maximize profitability and revenue growth
- Monitor and improve turnover, margins, and overall aftersales performance
- Collaborate closely with internal teams and external partners (e.g. Volvo Cars, leasing companies, service partners) to increase product sales
- Track demand, inventory, and availability; coordinate with logistics teams and NSCs to ensure optimal stock levels
- Act as the central contact for all aftersales-related commercial topics (Parts, Extras, Services), handling daily operations, escalations, and cross-functional coordination
- Drive customer satisfaction improvements, with a focus on OSAT performance in Germany
- Maintain and administer key systems (Service Partner Portal, POMS, Salesforce, Workday)
Requirements
What you’ll need- Experience in automotive aftersales, parts business, or service operations is highly desirable
- Familiarity with systems such as Salesforce or similar CRM/ERP platforms
- Understanding of logistics, inventory planning, and supply chain coordination
- Knowledge of the German automotive service landscape is a strong advantage
- Fluent in German and English (written and spoken); additional languages (e.g. French) are a plus
- Awareness of regulatory requirements (e.g. End-of-Life compliance) is beneficial.
Benefits
Comp & perks- Competitive salary
- flexible working arrangements
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
pricing strategiespromotional campaignsinventory planningsupply chain coordinationcustomer satisfaction improvementaftermarket performance monitoringdemand trackingmargins analysisturnover improvementregulatory compliance
Soft Skills
collaborationcross-functional coordinationcommunicationproblem-solvingcustomer focusorganizational skillsleadershipescalation managementstrategic thinkinganalytical skills