Community & Support Student

Polarsteps

Community & Support Student assisting Polarsteps users with queries about their travel app. Flexible hours between 8 to 24 weekly with in-person onboarding and office visits in Amsterdam.

Posted 5/15/2026part-timeAmsterdam • 🇳🇱 NetherlandsEntry LevelWebsite

About the role

Key responsibilities & impact

We’d love you to join us for 8 to 24 hours a week
Your starting date is July 13th, 2026. In your first month, you’ll be joining in-person onboarding sessions at our Amsterdam office, this is the best way to get to know the team and how everything works!
After you’ve completed your onboarding and training, we’d like to see you in the office once a week on our team days (Wednesdays and Thursdays). The rest of your shifts will be flexible and can even be evenings/weekends if you prefer (once you are comfortable working independently).
Together with the rest of the Community & Support team, you will manage user questions and feedback, helping with queries about our App, Travel Books, Travel Posters & Gift Cards via email.
You will pinpoint, investigate, and escalate (when necessary) the issues our users report to us.
Internally, you will be part of representing our users' voice , communicating their feedback not only to our support team but also to the rest of the company.

Requirements

What you’ll need

Ability to work 8-24 hours per week alongside your studies
Fluency in English and native fluency in Dutch and/or French
A love for travel. You don’t have to have travelled widely, but you need to love exploring, discovering and adventuring in the world
Experience using Polarsteps in your own travels, or following your friend's/family's trips
Outstanding written communication skills
Strong collaboration and interpersonal skills
Being proactive, solution-oriented, and a fast learner
Ability to work quickly, with high attention to detail
Bonus points for:
If you are fluent in additional languages, such as German
Experience in a similar position or a customer-facing role

Benefits

Comp & perks

The option to join our Polarsteps team sessions and events, including internal strategy meetings/team gatherings, this will give you an insight into life at a fast-growing European tech scale-up
Monthly socials with our team if you’d like to join them
A discount for your own Polarsteps Travel Book every 6 months to relive your adventures
A MacBook to help you do your best work.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

experience using Polarsteps

Soft Skills

outstanding written communication skillsstrong collaboration skillsinterpersonal skillsproactivesolution-orientedfast learnerhigh attention to detail