Pocketpills

Product Manager III

Pocketpills

full-time

Posted on:

Location Type: Hybrid

Location: Surrey • 🇨🇦 Canada

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Job Level

Mid-LevelSenior

About the role

  • Own Treatment Journeys
  • Design and optimize flows that guide members seamlessly from signup to successful treatment initiation across current offerings.
  • Continuously monitor journey performance and identify opportunities to improve conversion, adherence, and satisfaction.
  • Launch New Treatments
  • Build scalable frameworks for onboarding and activation that can be extended to support a growing pipeline of treatments.
  • Partner with clinical and operational teams to ensure new journeys are safe, compliant, and easy to adopt.
  • Simplify Onboarding & Activation
  • Reduce friction and drop-offs by making medical, operational, and regulatory requirements transparent and user-friendly.
  • Introduce best practices for user guidance, progressive disclosure, and support during sign-up and onboarding.
  • Enhance Ongoing Member Experience
  • Improve how members manage their treatments, handle renewals, and interact with care teams.
  • Design systems that proactively support adherence, renewals, and engagement over time.
  • Data-Driven Improvements
  • Define and own KPIs around acquisition, activation, adherence, and retention.
  • Use experimentation (A/B testing, funnel analysis) and user insights to guide roadmap decisions.
  • Build frameworks to measure success and iterate quickly.
  • Cross-Functional Collaboration
  • Partner with Engineering and Design to deliver thoughtful, member-first product experiences.
  • Work with Clinical and Operations teams to ensure treatment journeys meet medical and regulatory standards.
  • Collaborate with Marketing to align acquisition, messaging, and onboarding experiences.
  • Voice of the Member
  • Advocate for members’ needs in all product planning and decision-making.
  • Bring insights from user research, support feedback, and analytics into product strategy.
  • Ensure every treatment journey feels supportive, trustworthy, and human.

Requirements

  • 6+ years of product management experience in consumer-facing products, ideally healthcare or other regulated industries.
  • Demonstrated success improving onboarding, activation, or consumer journey experiences.
  • Strong analytical and data-driven decision-making skills; expertise with A/B testing and funnel optimization.
  • Skilled communicator who can influence and collaborate with cross-functional teams.
  • Proven ability to define product vision, strategy, and roadmap while driving execution.
  • Comfortable working with complexity, regulation, and ambiguity in fast-growing environments.
Benefits
  • dental and vision care
  • extended health care coverage
  • disability insurance
  • life insurance
  • paid time off
  • vacation days
  • Group Retirement Savings Plan (GRSP)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
A/B testingfunnel optimizationdata analysisKPI definitionproduct strategyproduct roadmapuser researchuser insightssystem designconversion optimization
Soft skills
analytical skillscommunication skillscollaborationinfluenceproblem-solvingadvocacyadaptabilityuser empathydecision-makingcross-functional teamwork