Implementation Engineer – Unified Communications, Contact Center Solutions

PMWorks

Implementation Engineer deploying Unified Communications solutions for businesses at Cerium Networks. Collaborating with Solution Architects and Project Managers for successful implementations and upgrades.

Posted 7/24/2026full-timeSeattle • Oregon, Washington • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $130,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in managing and implementing the Avaya Aura suite of products, including Communication Manager and Session Border Controllers, while ensuring compliance with voice security standards and effective integration with Microsoft Teams Calling. Strong analytical and communication skills are essential for collaborating with teams and addressing complex customer issues.

Highest-signal resume keywords

Avaya Aura Suite ManagementSession Border Controller ConfigurationMicrosoft Teams Calling with Direct RoutingCarrier Voice Network ManagementVoice Security and Fraud Detection

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Avaya Aura Communication ManagerAvaya Aura Application Enablement ServicesAvaya Aura System ManagerAvaya Aura Session ManagerAvaya Aura MessagingSIP Circuit ConfigurationE911 ComplianceGenesys CloudGenesys EngageInfrastructure Patching

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAnalytical SkillsCollaboration SkillsProblem-Solving Skills

Tools & Technologies

AudioCodes SBCMicrosoft TeamsTelephony IntegrationsManaged Services Platforms

Industry Keywords

Enterprise Voice SystemsTelephony EnvironmentCompliance with FCC RulesOn-Call SupportCustomer System Assessments

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
Integrate Avaya Aura with Call Center solutions, as needed.
Configure SIP circuits between Aura and SBCs such as AudioCodes.
Support Microsoft Teams Calling using Direct Routing.
Oversee Carrier Voice Network Management and third-party connectivity.
Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
Configure E911 as required for compliance with FCC rules.
Collaborate with the managed services team to support complex customer issues and P1 tickets.

Requirements

What you’ll need

5+ years of experience managing enterprise voice systems.
Proven expertise in the management, implementation and upgrades of the Avaya Aura suite (CM, AES, SMGR, SM, Client, Messaging).
Hands-on experience with Session Border Controllers.
Strong understanding of Microsoft Teams Calling with Direct Routing.
Experience with Genesys Cloud and Genesys Engage platforms.
Familiarity with Carrier Voice Network Management.
Knowledge of voice security, fraud detection, and third-party telephony integrations.
Willingness to support on-call rotation, including after-hours and weekends.
Strong written and verbal communication skills for proposals, scopes of work, RFP/RFI responses, design summaries, workshops, and internal enablement.
Strong analytical, collaboration, problem-solving, prioritization, and follow-through skills.
Willingness to travel.

Benefits

Comp & perks

Medical, dental and vision Insurance
Basic term life and AD&D insurance (fully paid for by the company)
Paid time off annually: 15 days of PTO and 9 paid holidays
401(k) Plan and Employer Matching Contribution of 4%
Wellness program that includes up to $500 in cash awards
Employee Assistance Program