Director, Customer Growth – Strategy

plotdesk

Director Customer Growth & Strategy responsible for strategic customer relationships with AI solutions. Driving growth initiatives and partnership development in a hybrid working environment.

Posted 5/5/2026full-timeLübbecke • 🇩🇪 GermanyLead💰 €70,000 - €120,000 per yearWebsite

About the role

Key responsibilities & impact

You take ownership of our key accounts, drive growth initiatives, and ensure our customers get the most out of our AI platform.
With your strategic approach, you build long-term partnerships.
You coordinate international collaboration and find creative solutions for complex customer requirements.

Requirements

What you’ll need

Several years of experience in strategic account management or customer success management
Proven track record in B2B sales, especially in upselling and customer growth
Excellent communication skills in German and English (business fluent/negotiation level)
Experience managing enterprise customers and complex stakeholder structures
Analytical mindset and the ability to make data-driven decisions
Bonus: Experience with SaaS products or AI technologies
Bonus: Experience with CRM systems and customer success tools

Benefits

Comp & perks

Hybrid workplace (office & remote)
No-nonsense culture and significant autonomy
Genuine opportunity to shape the business — from customer strategies and product development to market expansion
Exciting clients who are ready to use AI for more than just generating flashy images
A collaborative team that works together — and even masters the meme game
Budget for your professional development
Your own MacBook (or pro hardware of your choice)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

strategic account managementcustomer success managementB2B salesupsellingdata-driven decision makingSaaS productsAI technologiesCRM systemscustomer success tools

Soft Skills

ownershipstrategic approachcommunication skillsanalytical mindsetcreativitycollaboration