General Manager

Playa Bowls

General Manager overseeing daily operations, customer service, and employee management at Playa Bowls chain restaurant. Ensuring food quality and compliance with health standards while fostering a fun work environment.

Posted 5/4/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Check products to ensure consistency, palatability, and flavor conformity.
Investigate and resolve complaints regarding food quality, service, and accommodations.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards.
Monitor budgets and timesheets.
Schedule staff hours utilizing appropriate systems/software and assign duties to ensure economical use of food and timely preparation.
Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
Establish and evaluate standards for personnel performance and customer service.
Review work procedures and operational issues to determine ways to improve service, performance, or safety.
Perform some food preparation or service tasks such as clearing tables, re-stocking, and serving food and beverages when necessary.
Maintain food and equipment inventories and keep periodic inventory records.
Organize and direct worker training programs, resolve personnel matters, hire new staff, and evaluate employee performance in dining facilities.
Order and purchase equipment and supplies.
Assess staffing needs, and recruit staff using ADP Recruitment platform.
Arrange for equipment maintenance and repairs and coordinate a variety of services such as waste removal and pest control.
Utilize point of sale cash register. Count money and make bank deposits.
Fill out business or government forms, maintain records, reports, files and safety reports.
Adhere to Company opening and closing procedures and maintain accompanying records.

Requirements

What you’ll need

Previous experience managing a chain restaurant
Must pass the required PB Food Safety certification requirement within 3 months of employment
Meet business goals set out by the company in key metrics
Must work a minimum of 40 hours a week, including weekends and holidays but expected to work as the business dictates

Benefits

Comp & perks

Competitive pay: We offer competitive base pay and bonus incentive
Employee Benefits: We offer Vision, Dental, and Health benefits
Advancement Opportunity: Our Playa Bowls training program will allow you to develop your skills and grow in your career!
Fun Environment: We are always dancing, smiling & having lots of fun!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

food quality assurancefood preparationinventory managementstaff schedulingbudget monitoringcomplaint resolutionperformance evaluationsanitation compliancecustomer service improvementpoint of sale operation

Soft Skills

leadershiporganizational skillscommunicationproblem-solvingtraining and developmenttime managementteam managementadaptabilitycustomer focusconflict resolution

Certifications

PB Food Safety certification