Platinumlist Tickets

Regional Customer Support Agent

Platinumlist Tickets

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇪🇬 Egypt

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Job Level

JuniorMid-Level

About the role

  • Manage customer inquiries via calls, emails, WhatsApp, social media, and Intercom.
  • Assist customers with ticket purchases, refunds, and event-related issues.
  • Provide real-time support during events, including troubleshooting ticketing issues.
  • Collaborate with internal teams to resolve escalated concerns.
  • Work flexible shifts, including evenings, weekends, and public holidays as required.
  • Be available beyond standard working hours during peak event periods.
  • Ensure a high level of customer satisfaction through timely and professional support.

Requirements

  • Language: Native Arabic speaker with fluency in English.
  • Experience: Minimum 2 years in customer service, preferably in the ticketing or entertainment industry.
  • Skills:
  • - Strong communication and problem-solving skills.
  • - Ability to work under pressure and handle high workloads.
  • - Flexibility in working different shifts and beyond regular hours when necessary.
  • - A team player with adaptability to changing schedules.
  • Preferred Qualifications:
  • - Candidates with experience in ticketing services, event management, or the entertainment industry will be given priority.
  • - Experience using Intercom (or similar customer support platforms) is a plus.
  • - Preferably experienced in handling inquiries via calls, emails, WhatsApp, live chat, and social media.
  • Ability to work under pressure, especially during high-demand ticket sales and live event days, is preferred.
Benefits
  • Growth Opportunities:
  • - Potential for cross-border responsibilities across the GCC region.
  • - Opportunity to expand expertise in ticketing platforms and event management.
  • Why Join Us?
  • - Work with a leading ticketing platform in the GCC.
  • - Gain valuable exposure to the entertainment and events industry.
  • Enjoy a dynamic and flexible work environment with exciting opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer serviceticketingevent management
Soft skills
communicationproblem-solvingability to work under pressureflexibilityteam playeradaptability