Customer Support Specialist – Utility Services
Platinum Realty Group
contract
Posted on:
Location Type: Remote
Location: Mexico
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Salary
💰 MX$800 per month
About the role
- Inside Sales & Customer Support: You'll assist our renter customers with placing utility orders and with explaining their options.
- Phone Support: You’ll make outgoing calls to follow up with renters and sometimes utility providers.
- Additional Client or Other Support: As time allows, you may also assist with other activities to support our clients and growing team.
Requirements
- 4-Months Contract: We’re looking for candidates who are available to work full-time hours-5 days a week, totaling 50 hours with some weekend availability.
- Communication: You are fluent in English and have great verbal and written communication skills.
- Persistence & Follow-Up: You are driven to push for completion of the order process, and you are not afraid to reach out by phone, text and email to renters and utility companies if needed.
- Trust-Worthy: You can maintain confidentiality and are experienced in handling sensitive information securely.
- Tech-Savvy: You are comfortable using and learning new technology.
- Highly Organized: You are highly organized and able to track multiple moving pieces in a high-volume environment.
- Engaging and Empathetic: You are friendly, naturally outgoing and extroverted.
- Fast Thinker: You're quick on your feet in the moment, and you don't get flustered by change.
- Goal-Oriented: You enjoy working toward goals and being rewarded. You're naturally competitive and enjoy being good at what you do.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communicationpersistencetrustworthinessorganizationempathyengagementadaptabilitygoal-orientedcustomer supportsales