PLATH Corporation GmbH

IT Support Engineer – Client & Service Desk

PLATH Corporation GmbH

full-time

Posted on:

Location Type: Hybrid

Location: Hamburg • 🇩🇪 Germany

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Job Level

Junior

Tech Stack

DNSMacOSTCP/IPVoIP

About the role

  • Technical analysis, prioritization and processing of service requests and incidents via a ticketing system
  • Monitoring and compliance with defined Service Level Agreements (SLAs)
  • Installation, configuration, rollout and support of Windows clients, desktop PCs (ACMP) and macOS systems
  • Administration and support of mobile devices using Mobile Device Management (MDM)
  • Operation, monitoring and troubleshooting of telephony and communication infrastructure
  • Administration, maintenance and support of the printer and multifunction device fleet
  • User administration in Active Directory
  • Technical management and maintenance of user accounts on internal and external IT platforms
  • Creation and maintenance of technical documentation and the knowledge base
  • Support in the continuous optimization of IT service and support processes
  • Participation in the rotating IT on-call duty (approx. every 7 weeks)

Requirements

  • Completed IT vocational training (e.g. Fachinformatiker Systemintegration) or equivalent technical qualification
  • Experience in IT Service Desk / 1st level support with extended technical responsibilities (1.5-level support)
  • Very good skills in analyzing and resolving client issues for common operating systems
  • Experience in client and software management (e.g. ACMP, comparable deployment and patch management solutions)
  • Practical experience in administering mobile devices via Mobile Device Management (MDM)
  • Confident knowledge of Active Directory (user creation, group assignments)
  • Basic knowledge of network and communication infrastructures (TCP/IP, DNS, DHCP, VPN, VoIP)
  • Experience with ticketing systems and structured, prioritized incident, problem and request handling
  • Ability to perform independent fault analysis, find sustainable solutions and escalate appropriately to 2nd level
  • Experience in technical documentation and active maintenance of knowledge bases
  • High service and customer orientation combined with analytical, structured way of working
  • Very good German and ideally good English skills, both written and spoken
  • Team-oriented, structured working style and strong communication skills
  • Willingness to participate in the rotating IT on-call duty
Benefits
  • Central location in Hamburg City South with excellent transport connections
  • Hybrid working
  • 30 days of annual leave and flexible working models
  • Option to buy/sell vacation days
  • Annual salary review
  • Subsidies for childcare costs
  • Subsidies for public transport and drivers (Deutschland-Ticket vs. fuel vouchers)
  • Pluxee restaurant passes
  • Regular subsidized in-house massages
  • Mental health coaching through an external provider
  • Corporate benefits
  • Sabbatical option
  • Structured onboarding including a mentorship program
  • Career development through individual development plans and a diverse offering from PLATH Campus
  • Exclusive events & sports activities (e.g. team events, summer/Christmas parties, after-work, company runs, etc.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
WindowsmacOSMobile Device ManagementActive DirectoryTCP/IPDNSDHCPVPNVoIPtechnical documentation
Soft skills
analytical skillsstructured workingcustomer orientationcommunication skillsteam-orientedindependent fault analysisproblem-solvingescalationservice orientationparticipation in on-call duty
Certifications
IT vocational trainingFachinformatiker Systemintegration