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Loan Counselor
Planet Home Lending, LLCLoan Counselor responsible for collection program and assisting mortgagors at Planet Home Lending. Negotiating payments and maintaining collection records for delinquent loans.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in delinquent loan collection processes, including negotiation and adherence to investor guidelines. Strong analytical, problem-solving, and communication skills are essential for effective team collaboration and achieving collection goals.
Highest-signal resume keywords
Delinquent Loan CollectionNegotiation SkillsData Entry SkillsMortgage Collection ExperienceCall Center Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Collection ProceduresSkip Trace MethodsPayment ArrangementsPerformance StandardsLoan Evaluation
Soft Skills
Interpersonal SkillsEffective ListeningProblem-Solving SkillsTeamworkCommunication Skills
Tools & Technologies
Microsoft Windows Applications
Industry Keywords
Mortgage Loan PortfolioInvestor GuidelinesDelinquency StatusMitigation DepartmentQuality Call Standards
About the role
Key responsibilities & impact- Responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio
- Assist other loan counselors in the negotiation and collection of delinquent accounts
- Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies
- Assist mortgagors in bringing their loan current by contact through inbound/outbound calls and established skip trace methods
- Set payment arrangements for total amount due or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy
- Document and maintain on-line collection history detailing events to bring the loan current
- Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department
- Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily
- Maintain up to date knowledge and adhere to investor rules and requirements
- Performs other duties as assigned
Requirements
What you’ll need- High school diploma or equivalent
- One year of collection experience or equivalent
- Mortgage collection experience a plus
- Courteous, tactful and assertive interpersonal skills
- Demonstrates effective listening skills
- Data Entry Skills
- Strong analytical and negotiating skills
- Ability to work well on a team and focus on results
- Ability to research and resolve problems effectively
- Excellent verbal and written communication skills with strong interpersonal skills
- Possess strong problem-solving skills
- Ability to work effectively in a demanding, team-oriented, and fast-paced environment
- Working experience within a call center
- Experience working with Microsoft Windows applications
- Ability to work assigned/flexible hours necessary to complete the job on a weekly basis
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Planet Home Lending, LLC Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2007 💸 Finance 🏦 Banking 👥 B2C 💰 $475M Debt financing on 2025-01 Finance
- Banking
- B2C Planet Home Lending, LLC is a consumer-focused mortgage lender that provides home-purchase and refinance loans, cash-out and renovation financing, VA, FHA, USDA, jumbo, construction, manufactured housing, and home equity products. The company emphasizes online account access and customer service, serving approximately 500,000 customers, and markets itself as an equal housing lender headquartered in Meriden, CT (NMLS ID#17022). Planet also engages in community and environmental initiatives and offers career opportunities for mortgage professionals. Loan Counselor Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🛋️ Counselor 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Responsible for maintaining a delinquent loan collection program within established guidelines and procedures to minimize the delinquency status of the mortgage loan portfolio
- Assist other loan counselors in the negotiation and collection of delinquent accounts
- Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies
- Assist mortgagors in bringing their loan current by contact through inbound/outbound calls and established skip trace methods
- Set payment arrangements for total amount due or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy
- Document and maintain on-line collection history detailing events to bring the loan current
- Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department
- Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily
- Maintain up to date knowledge and adhere to investor rules and requirements
- Performs other duties as assigned 🎯 Requirements
- High school diploma or equivalent
- One year of collection experience or equivalent
- Mortgage collection experience a plus
- Courteous, tactful and assertive interpersonal skills
- Demonstrates effective listening skills
- Data Entry Skills
- Strong analytical and negotiating skills
- Ability to work well on a team and focus on results
- Ability to research and resolve problems effectively
- Excellent verbal and written communication skills with strong interpersonal skills
- Possess strong problem-solving skills
- Ability to work effectively in a demanding, team-oriented, and fast-paced environment
- Working experience within a call center
- Experience working with Microsoft Windows applications
- Ability to work assigned/flexible hours necessary to complete the job on a weekly basis Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Helpline Counselor, Weekend Overnights 🔥 18 hours ago 211 Broward 51 - 200 🤝 Non-profit 🏥 Healthcare Website LinkedIn All Job Openings Helpline Counselor providing crisis/suicide intervention services for Florida residents. Involves remote work in a virtual call center for community services. 🇺🇸 United States – Remote 💵 $45k / year ⏰ Full Time 🟢 Junior 🛋️ Counselor Telehealth Genetic Counselor 🕒 Yesterday Natera 1001 - 5000 🏥 Healthcare 🧬 Biotechnology ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Telehealth Genetic Counselor at Natera providing telephonic and video genetic counseling. Supporting patients with medical histories and genetic risk assessments remotely. 🇺🇸 United States – Remote 💵 $101.2k - $126.5k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛋️ Counselor 🦅 H1B Visa Sponsor Retirement Plan Counselor 🕒 2 days ago Empower 10,000+ employees 💸 Finance 💳 Fintech 👥 B2C Website LinkedIn All Job Openings Retirement Plan Counselor delivering on-site and virtual education for defined contribution plans. Engaging with participants to enhance retirement outcomes and building relationships with key stakeholders. 🇺🇸 United States – Remote 💵 $59.7k - $84.3k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛋️ Counselor 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Hotline Counselor 🕒 2 days ago Postpartum Support International 51 - 200 🤝 Non-profit 🏥 Healthcare 📚 Education Website LinkedIn All Job Openings Hotline Counselor engaging with help-seekers of the National Maternal Mental Health Hotline. Delivering psychosocial support and information to pregnant and postpartum individuals and their families. 🇺🇸 United States – Remote 💵 $62.8k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🛋️ Counselor Recovery Counselor, LCSW or LMFT 🕒 2 days ago Workit Health 201 - 500 🏥 Healthcare 👥 B2C Website LinkedIn All Job Openings Recovery Counselor providing clinical intervention for Substance Use Disorders in a remote setting at Workit Health. Co-facilitating virtual groups and delivering evidence-based services for addiction treatment. 🇺🇸 United States – Remote 💵 $72.5k - $87k / year 💰 $262.3k Grant - Workit Health on 2025-01 ⏰ Full Time 🟢 Junior 🛋️ Counselor View More Counselor Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs