Customer Service Representative

Planet Home Lending, LLC

Customer Service Representative responding to borrower inquiries on mortgage loans via inbound and outbound calls. Ensuring customer satisfaction through effective problem resolution and follow-up tasks.

Posted 7/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and problem-solving abilities while effectively managing time and multitasking in a fast-paced call center environment. Proficient in loan servicing and updating servicing systems to ensure customer satisfaction.

Highest-signal resume keywords

Customer Service SkillsProblem-Solving AbilityLoan Servicing ExperienceTime ManagementCall Center Experience

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Ability To Multi-TaskAbility To Work In A Fast-Paced Environment

Tools & Technologies

Microsoft Windows Applications

Certifications & Qualifications

High School Diploma Or Equivalent

Industry Keywords

Call CenterLoan ServicingCustomer SatisfactionRegulatory Requirements

About the role

Key responsibilities & impact

Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
Researches customer issues and works towards resolution when needed.
Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Miscellaneous duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required
General call center experience preferred
Experience with loan servicing a plus
Strong customer service skills
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Experience working with Microsoft Windows applications

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Planet Home Lending, LLC Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2007 💸 Finance 🏦 Banking 👥 B2C 💰 $475M Debt financing on 2025-01 Finance
Banking
B2C Planet Home Lending, LLC is a consumer-focused mortgage lender that provides home-purchase and refinance loans, cash-out and renovation financing, VA, FHA, USDA, jumbo, construction, manufactured housing, and home equity products. The company emphasizes online account access and customer service, serving approximately 500,000 customers, and markets itself as an equal housing lender headquartered in Meriden, CT (NMLS ID#17022). Planet also engages in community and environmental initiatives and offers career opportunities for mortgage professionals. Customer Service Representative Job not on LinkedIn 🔥 1 minute ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
Researches customer issues and works towards resolution when needed.
Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Miscellaneous duties as assigned. 🎯 Requirements
High school diploma or equivalent required
General call center experience preferred
Experience with loan servicing a plus
Strong customer service skills
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Experience working with Microsoft Windows applications Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Technical Customer Care Specialist I 🔥 2 minutes ago Vitu 1001 - 5000 🚘 Automotive ☁️ SaaS 🏛️ Government Website LinkedIn All Job Openings Technical Customer Care Specialist providing technical support and product assistance at Vitu, innovating Vehicle-to-Government technology. Engage with clients through various communication channels to resolve issues efficiently. 🇺🇸 United States – Remote 💵 $18 - $21 / hour 💰 Series unknown on 2015-02 ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required Customer Care Specialist I 🔥 2 minutes ago Vitu 1001 - 5000 🚘 Automotive ☁️ SaaS 🏛️ Government Website LinkedIn All Job Openings Customer Support Specialist aiding customers through inbound calls and support ticketing for Vitu's innovative V2Gov technology. Manage inquiries and provide excellent customer experiences during business hours. 🇺🇸 United States – Remote 💵 $19 - $22 / hour 💰 Series unknown on 2015-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Care Specialist I 🔥 2 minutes ago Vitu 1001 - 5000 🚘 Automotive ☁️ SaaS 🏛️ Government Website LinkedIn All Job Openings Customer Care Specialist I helping customers by resolving inquiries related to Vitu's Vehicle-to-Government technology solutions. Role involves engaging with customers via phone, email, and chat for effective support. 🇺🇸 United States – Remote 💵 $19 - $22 / hour 💰 Series unknown on 2015-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Care Specialist II 🔥 2 minutes ago Vitu 1001 - 5000 🚘 Automotive ☁️ SaaS 🏛️ Government Website LinkedIn All Job Openings Customer Care Specialist II providing customer support via inbound calls for vehicle-to-government technology platform. Ensures customer satisfaction through effective issue resolution and positive relation management. 🇺🇸 United States – Remote 💵 $23 - $25 / hour 💰 Series unknown on 2015-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Customer Care Specialist II 🔥 2 minutes ago Vitu 1001 - 5000 🚘 Automotive ☁️ SaaS 🏛️ Government Website LinkedIn All Job Openings Customer Care Specialist providing support for Vitu's vehicle management solutions. Handling customer inquiries and technical issues through calls and tickets. 🇺🇸 United States – Remote 💵 $23 - $25 / hour 💰 Series unknown on 2015-02 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs