Loan Counselor

Planet Home Lending, LLC

Loan Counselor I - Bilingual assisting with delinquent mortgage loans collection within Planet Home Lending's guidelines. Responsibilities include negotiating and collecting delinquent accounts through calls and documentation.

Posted 7/30/2026full-timeMeriden • Connecticut • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage collection processes and effective communication skills to assist mortgagors in resolving loan delinquencies. Proficient in data entry and problem-solving within a fast-paced, team-oriented environment.

Highest-signal resume keywords

Mortgage Collection ExperienceData Entry SkillsAnalytical SkillsNegotiating SkillsCall Center Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Collection ProceduresSkip Trace MethodsPayment ArrangementsLoan DocumentationPerformance Standards

Soft Skills

Interpersonal SkillsEffective Listening SkillsProblem-Solving SkillsTeamworkCommunication Skills

Tools & Technologies

Microsoft Windows Applications

Industry Keywords

Loan DelinquenciesInvestor GuidelinesMitigation DepartmentFinancial InformationCall Goals

About the role

Key responsibilities & impact

Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods.
Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy.
Document and maintain on-line collection history detailing events to bring the loan current. These events should include but are not limited to the reason for default, updated financial information, and an explanation of how and when the loan will become current.
Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
Maintain up to date knowledge and adhere to investor rules and requirements.
Performs other duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent
Experience using specified second language in a professional capacity is required. Language testing may be required.
One year of collection experience or equivalent
Mortgage collection experience a plus
Courteous, tactful and assertive interpersonal skills
Demonstrates effective listening skills
Data Entry Skills
Strong analytical and negotiating skills
Ability to work well on a team and focus on results
Ability to research and resolve problems effectively
Good verbal and written communication skills with strong interpersonal skills
Possess strong problem-solving skills
Ability to work effectively in a demanding, team-oriented, and fast-paced environment
Working experience within a call center
Experience working with Microsoft Windows applications
Ability to work assigned/flexible hours necessary to complete the job on a weekly basis

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Planet Home Lending, LLC Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2007 💸 Finance 🏦 Banking 👥 B2C 💰 $475M Debt financing on 2025-01 Finance
Banking
B2C Planet Home Lending, LLC is a consumer-focused mortgage lender that provides home-purchase and refinance loans, cash-out and renovation financing, VA, FHA, USDA, jumbo, construction, manufactured housing, and home equity products. The company emphasizes online account access and customer service, serving approximately 500,000 customers, and markets itself as an equal housing lender headquartered in Meriden, CT (NMLS ID#17022). Planet also engages in community and environmental initiatives and offers career opportunities for mortgage professionals. Loan Counselor Job not on LinkedIn 🔥 1 minute ago 🏢🏡 Meriden – Hybrid ⏰ Full Time 🟢 Junior 🛋️ Counselor 🚫👨‍🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitors all standard collection procedures according to Planet Home Lending's policy to minimize loan delinquencies.
Assist mortgagors in bringing their loan current by contact through inbound/outbound calls, and established skip trace methods.
Set payment arrangements for total amount due, or establish a repayment plan pursuant to Agency/Investor Guidelines as well as Planet Home Lending policy.
Document and maintain on-line collection history detailing events to bring the loan current. These events should include but are not limited to the reason for default, updated financial information, and an explanation of how and when the loan will become current.
Evaluate all mortgagors who do not have the ability to bring the loan current then refer to the Mitigation Department.
Complete performance standards on each daily assignment of loan, maintain quality call standards and meet call goals daily.
Maintain up to date knowledge and adhere to investor rules and requirements.
Performs other duties as assigned. 🎯 Requirements
High school diploma or equivalent
Experience using specified second language in a professional capacity is required. Language testing may be required.
One year of collection experience or equivalent
Mortgage collection experience a plus
Courteous, tactful and assertive interpersonal skills
Demonstrates effective listening skills
Data Entry Skills
Strong analytical and negotiating skills
Ability to work well on a team and focus on results
Ability to research and resolve problems effectively
Good verbal and written communication skills with strong interpersonal skills
Possess strong problem-solving skills
Ability to work effectively in a demanding, team-oriented, and fast-paced environment
Working experience within a call center
Experience working with Microsoft Windows applications
Ability to work assigned/flexible hours necessary to complete the job on a weekly basis Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs