Customer Service Representative, Bilingual

Planet Home Lending, LLC

Customer Service Representative handling borrower inquiries on mortgage loans via calls. Responding in customer’s preferred language and ensuring customer satisfaction through follow-ups.

Posted 7/30/2026full-timeMeriden • Connecticut • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication in both English and a specified second language, while efficiently resolving borrower inquiries and managing time in a fast-paced call center environment.

Highest-signal resume keywords

Customer Service SkillsLoan Servicing ExperienceEffective Communication SkillsProblem-Solving AbilityMicrosoft Windows Applications

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Loan ServicingCall Center ExperienceBilingual CommunicationCustomer Inquiry ResolutionFollow-Up Task Management

Soft Skills

Time ManagementMulti-TaskingAdaptability

Tools & Technologies

Servicing SystemMicrosoft Windows

Industry Keywords

Mortgage LoansRegulatory RequirementsCustomer Satisfaction

About the role

Key responsibilities & impact

Resolves all borrower inquiries on current mortgage loans received either via inbound/outbound calls.
Handles inquiries in the customer’s preferred language.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
Researches customer issues and works towards resolution when needed.
Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Miscellaneous duties as assigned.

Requirements

What you’ll need

High school diploma or equivalent required
General call center experience preferred
Experience with loan servicing a plus
Experience using specified second language in a professional capacity is preferred. Language testing may be required.
Effective verbal and written communication skills in both English and specified second language.
Strong customer service skills
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Working knowledge of Microsoft Windows applications

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Planet Home Lending, LLC Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2007 💸 Finance 🏦 Banking 👥 B2C 💰 $475M Debt financing on 2025-01 Finance
Banking
B2C Planet Home Lending, LLC is a consumer-focused mortgage lender that provides home-purchase and refinance loans, cash-out and renovation financing, VA, FHA, USDA, jumbo, construction, manufactured housing, and home equity products. The company emphasizes online account access and customer service, serving approximately 500,000 customers, and markets itself as an equal housing lender headquartered in Meriden, CT (NMLS ID#17022). Planet also engages in community and environmental initiatives and offers career opportunities for mortgage professionals. Customer Service Representative, Bilingual Job not on LinkedIn 🔥 1 minute ago 🏢🏡 Meriden – Hybrid ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Resolves all borrower inquiries on current mortgage loans received either via inbound/outbound calls.
Handles inquiries in the customer’s preferred language.
Completes follow-up tasks to ensure customer satisfaction and resolution.
Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements.
Researches customer issues and works towards resolution when needed.
Updates servicing system with relevant notes/comments.
Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
Miscellaneous duties as assigned. 🎯 Requirements
High school diploma or equivalent required
General call center experience preferred
Experience with loan servicing a plus
Experience using specified second language in a professional capacity is preferred. Language testing may be required.
Effective verbal and written communication skills in both English and specified second language.
Strong customer service skills
Ability to problem-solving
Ability to work in a fast-paced environment
Ability to multi-task and manage time effectively
Working knowledge of Microsoft Windows applications Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs