Consumer Compliance Analyst

Plaid

CRA Compliance Analyst role at Plaid to support compliance for new Consumer Reporting Agency. Oversee compliance programs and collaborate across teams to manage CRA-related risks and disputes.

Posted 4/14/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $98,880 - $146,400 per yearWebsite

About the role

Key responsibilities & impact

Review escalated consumer complaints, ensuring timely and accurate resolution with a consumer-first approach grounded in empathy and transparency
Screen complaints for potential regulatory and legal risks and escalate as appropriate
Conduct quarterly sample testing of non-escalated consumer inquiries to verify correct categorization and handling by the Consumer Support team
Analyze complaint trends and root causes to identify systemic issues, partnering with product, engineering, operations, and legal to implement preventative solutions
Prepare and deliver regular reporting on complaint performance, insights, and key metrics to senior leadership and stakeholders
Support quarterly complaint reporting to the Board's Audit and Risk Committee (ARC) and partner banks
Build and maintain relationships with compliance counterparts at Plaid's customers
Manage bi-weekly office hours for Consumer Support to address real-time compliance questions
Run calibrations with the Consumer Support team to identify training gaps and ensure alignment with internal policies and procedures

Requirements

What you’ll need

4-6 years of experience in Compliance, Legal, Risk, or a related function in a regulatory or consumer-facing environment
Experience in Fintech and consumer-focused financial products, preferred
Deep understanding of consumer protection regulations and industry best practices (e.g., UDAAP, CCPA, GDPR, TILA, EFTA), preferred
Exceptional written and verbal communication skills, with the ability to prepare clear regulatory summaries and executive-level reporting
Strategic mindset with the ability to balance compliance requirements, risk considerations, and consumer experience
Proven ability to collaborate with technical teams, Marketing/Communications, Account Owners, and other cross-functional partners to advance compliance initiatives, communicate findings, and drive remediation efforts
Strong analytical capabilities and problem-solving skills, including trend identification, root-cause analysis, and transforming data into actionable recommendations
Self-motivated with a strong sense of ownership
Experience building or improving complaint taxonomy/classification systems
Experience working with partner banks or in a BaaS/program management model
Experience with QA programs for consumer-facing support teams

Benefits

Comp & perks

medical
dental
vision
401(k)

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

complaint taxonomyroot-cause analysisdata analysisregulatory reportingQA programsconsumer protection regulationsrisk managementtrend identificationconsumer-focused financial productsBaaS/program management

Soft Skills

communication skillsstrategic mindsetcollaborationproblem-solvingself-motivatedownershipempathytransparencyrelationship buildingtraining gap identification