Director of Client Success – Partners

Pivotal Health

Director of Client Success managing channel partner relationships at Pivotal Health. Building the Partner Success function and driving performance across the channel.

Posted 6/12/2026full-timeRemote • New York • 🇺🇸 United StatesLead💰 $180,000 - $200,000 per yearWebsite

Tech Stack

Tools & technologies

BigQuery

About the role

Key responsibilities & impact

Own senior relationship management across all channel partners, serving as the primary point of accountability for partner health, escalations, and strategic alignment
Build and operationalize the Partner Success function, including strategic QBRs reporting, communication cadences, and escalation processes
Act as the internal voice of the partner ecosystem, ensuring partner feedback informs product strategy, roadmap prioritization, and operational improvements.
Drive performance conversations using real metrics — net collection rate, win rate, days in AR — and translate data into actionable partner insights
Identify and pursue expansion opportunities within the partner portfolio in close partnership with Sales
Build the partner CS playbook from scratch: processes, cadences, escalation frameworks, and reporting infrastructure
Create scalable frameworks for measuring partner health, identifying risk, and proactively addressing challenges before they become escalations
Maintain visibility across all partner accounts, proactively surfacing risks before they become escalations

Requirements

What you’ll need

8+ years in client success, account management, or revenue cycle — with meaningful experience managing channel, partner, or multi-layer client relationships
Experience managing complex, multi-layered relationships where success depends on influencing multiple stakeholders and organizations
Comfortable and credible operating at the executive level and leading strategic conversations with senior leaders
Fluent in RCM metrics and healthcare billing operations; you don't need to be taught what net collection rate means
A builder; you've either built a function or a playbook from scratch, or you're visibly ready to
Excellent cross-functional operator who can influence Product, Sales, Operations and Leadership teams
Excited by ambiguity and energized by building rather than inheriting mature processes
Startup experience strongly preferred
Extra Credit Experience
Direct experience with IDR, NSA, or out-of-network billing workflows
Experience building or formalizing a CS function within a high-growth startup
Familiarity with tools like Claude, Salesforce, Metabase, Asana, or BigQuery in a CS or ops context

Benefits

Comp & perks

Competitive compensation, including equity
Full health, dental, and vision coverage
Retirement savings plan through 401(k)
Flexible time off
Opportunities for company-wide connection and events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementrevenue cycle managementhealthcare billing operationsQBRs reportingpartner health metricsescalation processesdata analysisrisk identificationprocess building

Soft Skills

relationship managementinfluencing stakeholdersexecutive communicationcross-functional collaborationstrategic thinkingproblem-solvingadaptabilityleadershipoperational excellencebuilding from scratch