Client Strategy – Operations Manager

Pivotal Health

Client Strategy & Operations Manager at Pivotal Health, leading client operations and strategic initiatives for healthcare providers. Focus on optimizing client relationships within a rapidly growing firm.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Tech Stack

Tools & technologies

BigQuerySQLTableau

About the role

Key responsibilities & impact

Own end-to-end client operations for a portfolio of large health system and hospital clients
Work closely with implementations teams to ensure continued implementation quality
Use Metabase, BigQuery, and internal reporting tools to turn operational signal into client-facing strategy
Serve as a credible strategic counterpart to our Client Success team partners and clients
Partner cross-functionally on IDR strategy and payer compliance work
Mentor analysts on the team and contribute to playbooks

Requirements

What you’ll need

4–6 years in a client-facing operations, strategy, or analytics role such as Client Strategy & Operations, Implementation, or Account Management
Direct experience working with or inside large health systems and hospitals
Strong SQL fluency, with comfort in BigQuery and dashboarding tools like Metabase, Looker, or Tableau
Exceptional communication and presentation skills
Strategic and proactive mindset, with proven ability to manage high-value accounts
Demonstrated success leading cross-functional initiatives and complex client implementations
Experienced mentor and team contributor who thrives in high-growth, fast-paced environments

Benefits

Comp & perks

Competitive compensation, including equity
Full health, dental, and vision coverage
Retirement savings plan through 401(k)
Flexible time off
Opportunities for company-wide connection and events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLBigQueryMetabaseLookerTableauclient operationsimplementationanalyticsdashboardingstrategic planning

Soft Skills

communicationpresentationstrategic mindsetproactivementoringteam collaborationleadershipproblem-solvingclient managementadaptability