Customer Service Coordinator

Pinex

Coordenador(a) de Customer Service managing customer service excellence for a logistics company in the pharmaceutical sector. Overseeing team performance and facilitating interdepartmental collaboration.

Posted 4/12/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Supervise the customer service team (B2B and B2C)
Manage the full order cycle: intake, tracking, delivery, and after-sales support
Monitor KPIs such as service level, response time, resolution rate, and NPS
Implement continuous improvements to service processes
Handle problem resolution and conflict management with customers and distributors
Participate in strategic meetings with operations, quality, logistics, and commercial teams
Develop and train the team in customer service best practices and pharmaceutical compliance

Requirements

What you’ll need

Bachelor's degree in Business Administration, Pharmacy, or related field
Previous customer service experience in the pharmaceutical or MedTech industry
Knowledge of ERP systems (preferably SAP) and BI tools
Familiarity with regulatory processes and product traceability
Leadership and people management
Clear and empathetic communication
Analytical skills and results-oriented mindset
Proactivity and strategic vision
Adaptability to regulated and dynamic environments
Advanced English (Spanish is a plus)
Experience with regulatory compliance (e.g., ANVISA, GMP) is a plus

Benefits

Comp & perks

Medical insurance
Dental insurance
Career development plan
Profit-sharing (PLR)
Life insurance
Meal allowance
Transportation allowance
Christmas hamper
Day off
Partnership with Senac
Partnership with Sesc
WellHub

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer serviceorder cycle managementKPI monitoringproblem resolutionconflict managementpharmaceutical complianceregulatory complianceproduct traceabilityERP systemsBI tools

Soft Skills

leadershippeople managementclear communicationempathetic communicationanalytical skillsresults-oriented mindsetproactivitystrategic visionadaptability

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Pharmacy