Customer Service Coordinator
Pinex
full-time
Posted on:
Location Type: Office
Location: São Paulo • Brazil
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Tech Stack
About the role
- Supervise the customer service team (B2B and B2C)
- Manage the full order cycle: intake, tracking, delivery, and after-sales support
- Monitor KPIs such as service level, response time, resolution rate, and NPS
- Implement continuous improvements to service processes
- Handle problem resolution and conflict management with customers and distributors
- Participate in strategic meetings with operations, quality, logistics, and commercial teams
- Develop and train the team in customer service best practices and pharmaceutical compliance
Requirements
- Bachelor's degree in Business Administration, Pharmacy, or related field
- Previous customer service experience in the pharmaceutical or MedTech industry
- Knowledge of ERP systems (preferably SAP) and BI tools
- Familiarity with regulatory processes and product traceability
- Leadership and people management
- Clear and empathetic communication
- Analytical skills and results-oriented mindset
- Proactivity and strategic vision
- Adaptability to regulated and dynamic environments
- Advanced English (Spanish is a plus)
- Experience with regulatory compliance (e.g., ANVISA, GMP) is a plus
Benefits
- Medical insurance
- Dental insurance
- Career development plan
- Profit-sharing (PLR)
- Life insurance
- Meal allowance
- Transportation allowance
- Christmas hamper
- Day off
- Partnership with Senac
- Partnership with Sesc
- WellHub
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceorder cycle managementKPI monitoringproblem resolutionconflict managementpharmaceutical complianceregulatory complianceproduct traceabilityERP systemsBI tools
Soft Skills
leadershippeople managementclear communicationempathetic communicationanalytical skillsresults-oriented mindsetproactivitystrategic visionadaptability
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Pharmacy