Freight Forwarding Analyst
Pinex
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
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About the role
- Provide qualified customer service to national and international customers and suppliers, ensuring clear, prompt, and solution-oriented communication.
- Identify new business opportunities and escalate them to the responsible departments.
- Plan, coordinate, and monitor international shipments, ensuring on-time delivery, document compliance, and operational efficiency.
- Negotiate freight rates with freight forwarders, shipping lines, airlines, and carriers.
- Issue, verify, and control international shipping documents (HAWB/MAWB, invoices, packing lists, etc.).
- Monitor customs clearance processes, integrating information between customs brokers, suppliers, and internal teams.
- Track the status of operations, identify risks, and act proactively to resolve deviations.
- Prepare operational reports and performance indicators (KPIs), and keep data updated in ERP and logistics systems.
- Research and monitor foreign trade laws and regulations to ensure process compliance.
- Manage relationships with partners and suppliers, monitoring performance and service quality.
- Support internal and external audits, ensuring evidence and regulatory compliance.
- Coach and support the technical development of assistants and interns, ensuring practices and controls are kept up to date.
- Collaborate with internal departments (Transportation, Finance, Operations, Commercial/Sales, Quality) to ensure smooth workflows and alignment across the logistics chain.
- Support continuous improvement initiatives, process optimization, and implementation of new projects for the area.
Requirements
- Previous experience as a Freight Forwarding Analyst
- Experience negotiating freight rates and transit times with carriers
- Ability to analyze and optimize transport routes
- Good communication and interpersonal skills
- Degree in Logistics, Business Administration, International Trade, or related fields
- Advanced English required
Benefits
- Medical insurance
- Dental insurance
- Christmas hamper
- Life insurance
- Career development plan
- Meal allowance
- Transportation allowance
- Profit-sharing (PLR)
- Partnership with Sesc
- Partnership with Senac
- WellHub
- Day off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
freight forwardingnegotiating freight ratesinternational shipping documentationcustoms clearance processesoperational reportingperformance indicatorsdata management in ERP systemstransport route optimizationforeign trade lawslogistics process compliance
Soft Skills
customer servicecommunicationinterpersonal skillsproblem-solvingcoachingcollaborationrelationship managementproactive risk managementcontinuous improvementorganizational skills