Customer Service Analyst
Pinex
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
Visit company websiteExplore more
About the role
- Respond to and resolve customer inquiries promptly and efficiently.
- Conduct follow-up with customers to ensure issues are resolved.
- Record and document all customer interactions.
- Identify opportunities to improve customer service processes.
- Collaborate with other departments to ensure excellent customer service.
Requirements
- Previous experience in Customer Service.
- Familiarity with CRM systems.
- Strong verbal and written communication skills.
- Ability to work under pressure and resolve issues quickly.
- Ability to lead and manage a team.
- Degree in Business Administration, Marketing, or related fields.
- Advanced English.
Benefits
- Health insurance
- Dental insurance
- Christmas hamper
- Profit-sharing (PLR)
- Life insurance
- Meal allowance
- Transportation allowance
- Day off
- Partnership with Senac
- Career development plan
- Partnership with Sesc
- WellHub
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM systems
Soft Skills
verbal communicationwritten communicationproblem-solvingteam leadershipability to work under pressure