Customer Service Analyst

Pinex

Customer Service Analyst supporting clients, resolving issues, and collaborating with teams at PINEX logistics firm. Ensuring customer satisfaction and efficient problem-solving.

Posted 4/12/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Respond to and resolve customer inquiries promptly and efficiently.
Conduct follow-up with customers to ensure issues are resolved.
Record and document all customer interactions.
Identify opportunities to improve customer service processes.
Collaborate with other departments to ensure excellent customer service.

Requirements

What you’ll need

Previous experience in Customer Service.
Familiarity with CRM systems.
Strong verbal and written communication skills.
Ability to work under pressure and resolve issues quickly.
Ability to lead and manage a team.
Degree in Business Administration, Marketing, or related fields.
Advanced English.

Benefits

Comp & perks

Health insurance
Dental insurance
Christmas hamper
Profit-sharing (PLR)
Life insurance
Meal allowance
Transportation allowance
Day off
Partnership with Senac
Career development plan
Partnership with Sesc
WellHub

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM systems

Soft Skills

verbal communicationwritten communicationproblem-solvingteam leadershipability to work under pressure