Customer Service Associate, Pool & Spa Retail

Pinch A Penny Pool Patio Spa

Customer Service Associate in pool supply retail store assisting customers and maintaining the store. Performing water testing and treating pools in accordance with contracts.

Posted 6/17/2026full-timeGilbert • Arizona • 🇺🇸 United StatesJuniorMid-Level💰 $16 - $19 per hourWebsite

About the role

Key responsibilities & impact

This position reports directly to the Store Manager and is responsible for keeping the store clean, performing water testing, operating point-of-sale machines, assisting customers to ensure the best experience, and periodically cleaning, servicing, and chemically treating customer pools in accordance with maintenance contracts.
Greet and assist customers upon entering the store.
Perform water testing for customers.
Answer phones and report all stock/ supply shortages.
Ensure store is always clean; straighten and dust shelves, keep displays and counter areas clean.
Clean, service, and chemically treat pools using assigned pool cleaning equipment, chemicals, and an employer-provided pick-up truck.
Follow up with customers to secure new maintenance accounts.
Regularly inspect and maintain pool equipment and systems.
Follow all safety standards and guidelines when working near and around swimming pools, including handling pool chemicals.
Other duties, as assigned.

Requirements

What you’ll need

Must be 21 years or older.
High School Diploma/ GED or equivalent.
Retail experience preferred; we’ll train pool/water testing.
Excellent customer service skills.
Strong communication skills, both verbal and written.
Valid Arizona driver’s license with a safe driving record.
Ability to stand on your feet for extended periods, bend, stoop, stretch, and climb repetitively.
Comfortable working outdoors in varying weather conditions and near swimming pools.
Physically capable of lifting and handling pool equipment and chemicals as required.
Work weekends and some holidays.

Benefits

Comp & perks

Medical, Dental, Vision, and Prescription Drug coverage with Flexible Spending Accounts and Wellness Programs
401 (k) with generous company match
Eligible for Paid Time Off and 8 paid holidays (NOTE: PTO increases with tenure!)
100% employer paid Life Insurance and Long-Term Disability Insurance
Paid Parental Leave
Fully Funded Tuition Education Programs
Employee Stock Purchase Plan
Excellent career advancement and training opportunities to support your career growth
Employee Discounts and much more!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

water testingpool cleaningchemical treatmentoperating point-of-sale machinespool equipment maintenance

Soft Skills

customer servicecommunicationinterpersonal skills

Certifications

High School DiplomaGEDvalid Arizona driver’s license