Business Analyst – ServiceNow
Pierce Professional Resources
full-time
Posted on:
Location Type: Hybrid
Location: Pittsburgh • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSMServiceNow
About the role
- Utilize ServiceNow platform to streamline and optimize IT service management processes for clients.
- Gather and document business requirements related to ServiceNow implementations and enhancements.
- Conduct workshops with stakeholders to identify pain points and areas for improvement in service delivery.
- Collaborate with development teams to translate business needs into functional specifications.
- Support user acceptance testing (UAT) and provide training to end-users on ServiceNow functionalities.
- Stay updated on ServiceNow developments and industry best practices to provide informed recommendations.
Requirements
- 3-5 years of experience as a Business Analyst, specifically with ServiceNow implementations.
- ITSM & ITOM Modules
- FS industry experience (in Asset Management clients a big +)
- Strong communication & stakeholder manager (they will be representing NextWave at client HQ and interacting with senior stakeholders)
- Certification a + but not essential
- Strong understanding of IT service management processes and best practices.
- Experience in gathering, documenting, and managing business requirements.
- Proficiency in creating functional specifications and process documentation.
- Familiarity with ITIL framework is a plus.
- ServiceNow certifications (e.g., Certified System Administrator) preferred.
- Bachelor's degree in a relevant field.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowITSMITOMbusiness requirements gatheringfunctional specificationsprocess documentationuser acceptance testingtrainingIT service management processesITIL
Soft skills
communicationstakeholder management
Certifications
Certified System AdministratorServiceNow certifications