IT Support

• Lead the infrastructure team as IT Infrastructure Operations Manager, providing strategic and hands-on leadership.
• Oversee the design, implementation, and maintenance of IT infrastructure to ensure high availability, scalability, and security.
• Design and implement robust infrastructure solutions (on-premises, hybrid servers) to support business operations.
• Administer network architecture, server infrastructure (Windows and Linux), storage systems, and disaster recovery planning.
• Implement and manage virtualization platforms (vSphere and vCenter).
• Manage Active Directory, DNS, DHCP, and Group Policies.
• Ensure compliance with security policies, data protection regulations, and industry best practices.
• Monitor system performance and proactively address issues to minimize downtime.
• Collaborate with other IT and business leaders to align infrastructure strategy with organizational goals.
• Maintain documentation for system configurations, procedures, and troubleshooting.
• Provide coaching and training to the Helpdesk Team.

IT Manager

Returned Goods Credit Specialist

Audit Manager – M&D, Technology

IT Manager III – Digital Technical Delivery Manager

Public Benefit Specialist

IT Support User Specialist I