Client Program Manager

Phil, Inc.

Client Program Manager at PHIL transforming healthcare by managing client engagement and program performance. Collaborate cross-functionally to deliver successful pharmaceutical programs.

Posted 7/9/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Support client engagement and program success – Help develop and execute plans to ensure smooth program launches, tracking key pre-launch milestones and flagging risks early.
Program coordination & client support – Work closely with clients to support day-to-day needs, helping translate client goals into actionable next steps for PHIL.
Performance analysis & reporting – Analyze program performance against key success metrics, build reporting and dashboards, and surface insights that help clients and internal teams understand what's working and what isn't.
Client relationship management – Serve as a trusted day-to-day point of contact for clients, supporting discussions on program performance, goal alignment, and areas for improvement.
Stakeholder collaboration & problem-solving – Partner with internal teams (client success, product, operations) and external client contacts to resolve issues, escalating and diplomatically navigating pushback as needed.
Data quality & process improvement – Help ensure the quality and accessibility of program data through cleansing, modeling, and maintenance, and identify opportunities to improve tooling and processes for greater efficiency.

Requirements

What you’ll need

Bachelor's degree in Business, Healthcare Management, Finance, Economics, Statistics, or a related field (or equivalent experience).
3–7 years of experience in a client-facing, analytics, business strategy, or startup operations role; healthcare or pharmaceutical experience a plus.
Excellent communication skills, with the ability to build relationships with clients and align internal and external stakeholders around shared goals.
Data-driven mindset, comfortable turning data into clear, actionable insights for both clients and internal teams.
Comfort with ambiguity and solving problems dynamically without well-worn paths.
Strong analytical skills with high attention to detail; proficiency in data visualization tools (e.g., Looker) preferred.
Proven ability to drive results, both through direct execution and by influencing cross-functional partners.

Benefits

Comp & perks

Fully remote working environment.
Competitive compensation (commensurate with experience).
Full benefits, including medical, dental, and vision.
401(k) contribution opportunity.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data AnalysisPerformance MetricsBusiness StrategyProgram CoordinationAnalytical Skills

Soft Skills

Excellent CommunicationProblem-SolvingRelationship BuildingAdaptability