Phil, Inc.

Director of Client Success

Phil, Inc.

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $170,000 - $190,000 per year

Job Level

Lead

About the role

  • Own the client relationship – Become the face of the company to the client by deeply understanding the client’s program economics and how our company improves those economics.
  • Own program launches – Work with client stakeholders and internal resources to ensure new program launches are well executed.
  • Improve programs and outcomes – Work closely with clients to refine program design, ensuring alignment with patient access and commercialization objectives.
  • Conduct performance analysis – Continuously assess program performance against key success metrics, identifying opportunities to enhance value and improve outcomes.
  • Upsell services – Look for new opportunities for the company and, with client advocates, build the business case to bring new therapies onto our platform.
  • Navigate client relationships well – Maintain trust when the client pushes back and work with complex client dynamics.
  • Coordinate cross-functionally - Work well with different mindsets and skill sets across technology, operations, sales, and support to get things done for the client.

Requirements

  • Bachelor’s degree in Business, Healthcare Management, or a related field (or equivalent experience).
  • 8-10+ years of experience in a client-facing role with a strong focus on patient access and commercialization, or a deep understanding of patient access within the pharmaceutical industry
  • Experience presenting to senior leaders in the pharmaceutical industry
  • Excellent communication and stakeholder management skills, with the ability to align clients and internal teams around shared goals and navigate challenging conversations.
  • Data-driven mindset, using structured problem-solving approaches to identify key performance levers and drive strategic insights, and a comfort working with data
  • Proven ability to drive results, both through direct execution and by influencing cross-functional teams.
Benefits
  • Ground floor opportunity with one of the fastest-growing startups in health-tech
  • Fully remote working environment
  • Competitive compensation (commensurate with experience)
  • Full benefits (medical, dental, vision)
  • 401(k) contribution opportunity
  • Work with truly amazing and passionate people
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprogram designperformance analysisstrategic insightsproblem-solving
Soft Skills
client relationship managementcommunicationstakeholder managementcross-functional collaborationinfluencing
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Healthcare Management