Desktop Support Analyst

Phibro Animal Health

Help Desk Support Specialist providing frontal and remote technical service for up to 500 users. Resolving hardware and software issues while supporting desktops/laptops and communication equipment.

Posted 7/12/2026full-timeAyerport • Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing on-site and remote support for users, troubleshooting hardware and software issues, and maintaining communication equipment. Proficient in Windows operating systems and familiar with user management tools like Active Directory and Office 365.

Highest-signal resume keywords

Help Desk SupportWindows 10/11Active DirectoryOffice 365Fluent English and Hebrew

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHardware SupportSoftware SupportPrinter MaintenanceOperating System Installation

Soft Skills

Interpersonal SkillsWritten CommunicationSpoken Communication

Tools & Technologies

PCsCommunication EquipmentCopilot

About the role

Key responsibilities & impact

On-site and remote support for up to 500 users.
Troubleshoot and resolve hardware and software issues.
Support for desktops and laptops.
Support for communication equipment.
Setup and maintenance of printers.
Installation of operating systems.

Requirements

What you’ll need

Up to 2 years of experience in Help Desk or support roles.
Strong working knowledge of PCs.
Experience with Windows 10/11, Active Directory, Office 365, and Copilot.
Good interpersonal skills.
Excellent written and spoken communication skills.
Fluent written and spoken English and Hebrew.

Benefits

Comp & perks

No specific benefits listed