Client Account Lead

phData

Client Account Lead managing strategic accounts in Retail, CPG, and Hospitality for a data and AI consultancy. Building executive relationships and driving growth with industry leaders.

Posted 6/16/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSGo

About the role

Key responsibilities & impact

Own and drive account strategy, delivery, and growth for a large, strategic account, executing long-term growth plans aligned to client goals and phData's capabilities.
Serve as the senior account leader, accountable for client satisfaction, revenue growth, delivery quality, and executive relationship management.
Translate client business objectives into strategic programs spanning data platforms, pipelines, governance, analytics, and AI in partnership with engineering and ML teams.
Help clients address critical priorities such as customer intelligence, demand forecasting, personalization, loyalty analytics, and operational efficiency.
Ensure engagements are delivered on time, within scope, and with measurable business value.
Collaborate with cross-functional partners across Go-to-Market, Delivery, Finance, and Partner teams to align on account health and future opportunity.
Provide strategic leadership during executive meetings, QBRs, and roadmap discussions, positioning phData as a trusted advisor to both business and technology stakeholders.
Partner with ecosystem providers such as Snowflake, AWS, and Anthropic to bring added value to the client.
Mentor team members and foster a culture of learning, feedback, and continuous improvement.
Contribute to internal playbooks, account planning frameworks, and repeatable patterns for driving AI & Data outcomes in Retail, CPG, and Hospitality.
Share best practices and client insights to improve phData's engagement model and delivery excellence.

Requirements

What you’ll need

10+ years in consulting, professional services, or client-facing roles with direct accountability for strategic account growth and executive engagement.
Proven experience leading and growing relationships within Retail, CPG, and/or Hospitality accounts at the enterprise level.
Domain expertise in Retail, CPG, and/or Hospitality, with the ability to connect client pain points to AI & Data solutions.
Experience collaborating with data engineering, analytics, and ML teams to oversee delivery of modern data platforms, pipelines, and AI solutions.
Strong executive communication and presence, with experience leading QBRs, workshops, and strategic roadmap discussions.
Ability to structure complex problems and drive them to resolution in a matrixed environment.
Proven track record of building CxO-level relationships and influencing strategic decisions across business and technology stakeholders.
Willingness to travel up to 50% based on client needs.

Benefits

Comp & perks

Remote-First Work Environment
401k plan with company match
Dental and Vision insurance
Home Office Equipment Stipend
Annual stipend for Learning and Development
Competitive comp, excellent benefits, Flexible PTO plus 10 Holidays (and other cool perks)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data platformsdata pipelinesdata governancedata analyticsAI solutionscustomer intelligencedemand forecastingpersonalizationloyalty analyticsoperational efficiency

Soft Skills

client satisfactionrevenue growthdelivery qualityexecutive relationship managementstrategic leadershipmentoringcollaborationcommunicationproblem-solvinginfluencing