Patient Enrollment Specialist

PharmD Live

Patient Enrollment Specialist connecting eligible patients to PharmD Live’s clinical programs through education and enrollment. Engaging with patients via inbound and outbound calls while ensuring compliance and documentation.

Posted 6/25/2026contractRemote • Tennessee • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct outbound and inbound calls to educate patients on CCM, RPM, and related clinical programs
Clearly explain program benefits, eligibility, consent, and expectations
Successfully enroll patients during live interactions while addressing objections and questions
Schedule patient appointments with clinical pharmacists and care teams
Ensure smooth handoffs between enrollment and clinical operations
Respond promptly to patient inquiries via phone, voicemail, and email
Communicate with provider offices and insurance representatives as needed to support enrollment
Accurately document all patient interactions in accordance with CMS, HIPAA, and internal quality standards
Ensure consent, eligibility, and enrollment data are complete and audit-ready
Partner cross-functionally with clinical, operations, and quality teams
Meet or exceed enrollment, call volume, and quality benchmarks
Participate in training, coaching, and continuous improvement initiatives

Requirements

What you’ll need

Minimum of 3 years of customer service experience in a healthcare or patient-facing environment (required)
At least 2 years of medical billing experience, with working knowledge of healthcare workflows (required)
3 or more years of experience in a physician office or medical clinic setting (required)
3+ years of medical clinic experience with demonstrated performance and reliability (required)
Prior sales or enrollment experience in healthcare or related industries (preferred)
Must have a Medical Assistant License

Benefits

Comp & perks

Flexible – part-time and full-time availability

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

medical billingpatient enrollmenthealthcare workflowscustomer serviceclinical programsdocumentationdata accuracyquality standardsobjection handlingappointment scheduling

Soft Skills

communicationinterpersonal skillsproblem-solvingteam collaborationcoachingtrainingcontinuous improvementadaptabilityattention to detailreliability

Certifications

Medical Assistant License