Support Associate

Pharmacists Mutual Insurance Company

Support Associate at Pharmacists Mutual Insurance Group handling mailroom duties and providing administrative assistance. Representing the company with superior internal and external customer service while managing multiple tasks.

Posted 6/30/2026full-timeAlgona • Iowa • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $23 per hourWebsite

About the role

Key responsibilities & impact

Handles all tasks in regards to picking up, sorting, and delivering mail.
Supports the insurance operations through processing of incoming documentation.
Duplicates, collates, assembles, mails, and distributes materials as instructed.
Operate equipment to complete daily print of policies and prepare for mailing.
Understands computer operations and is capable of navigating multiple applications simultaneously and accurately.
Acts as the backup to the front desk in assisting visitors and answers telephone calls, takes messages or refers the caller to the appropriate staff.
Maintains customer files in storage.
Represents the Company by providing superior internal and external customer service.
Effectively manages and prioritizes assigned projects and deadlines.
Manages multiple tasks at once.
Ensures data quality, accuracy, and timeliness.
Works with suppliers on ordering products for the operations of the mailroom.

Requirements

What you’ll need

High School Diploma or equivalent and 1 year of related experience; or Associate’s Degree
Must possess and maintain a valid driver’s license for mail delivery/pickup from the post office
Knowledge of standard office practices and procedures, and distributing mail
Ability to operate equipment necessary to print, assemble, and mail documents, including troubleshooting routine issues
Knowledge of telephone etiquette
Ability to organize and prioritize work
Obtain and utilize sensitive information discreetly and objectively
Maintain records, prepare reports and conduct correspondence related to the work
Correct English usage, spelling, grammar, vocabulary and punctuation
Displays strong interpersonal skills
Uses initiative and applies innovative thinking

Benefits

Comp & perks

Health, Dental, Vision & Life coverage
401(k) with Company Match
Paid Time Off
8 Paid Holidays
Volunteer Time Off
Paid Parental Leave
Hybrid/Remote Work Options
Employee Assistance Program
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Mail SortingDocument AssemblyRecord MaintenanceReport PreparationData Entry

Soft Skills

Interpersonal SkillsOrganizational SkillsInitiativeInnovative ThinkingTelephone Etiquette

Certifications

Valid Driver's License