Senior Director – PBM Implementation, Transformation

Pharmaceutical Strategies Group - PSG

Senior Director leading PBM implementation delivery, governance, and transformation for a healthcare consulting firm. Overseeing client outcomes, resources, performance, and implementation teams.

Posted 8/19/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $190,000 - $210,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading client implementation engagements, ensuring alignment with client requirements and organizational standards. Proficient in operational governance, process improvement, and performance management within healthcare and consulting environments.

Highest-signal resume keywords

Client Implementation LeadershipOperational Process ImprovementProject GovernanceResource PlanningStakeholder Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation MethodologiesProject ManagementPerformance Metrics DevelopmentKPI TrackingCapacity ManagementRisk ManagementQuality AssuranceData AnalysisOperational Delivery ModelsGovernance Frameworks

Soft Skills

LeadershipTeam DevelopmentExecutive CommunicationProblem-SolvingClient Relationship Management

Tools & Technologies

DashboardsScorecardsMilestone Tracking ToolsSLA ReportingPerformance Management Frameworks

Certifications & Qualifications

Bachelor's DegreeMaster's Degree (Preferred)

Industry Keywords

HealthcarePharmacy Benefit ManagementManaged CareConsulting OperationsCross-Functional Project Management

About the role

Key responsibilities & impact

Lead planning, execution, and successful delivery of all client implementation engagements
Establish implementation governance frameworks covering status reporting, risk management, issue resolution, decision tracking, and escalation processes
Ensure implementation activities are on time, within scope, aligned with client requirements, and compliant with organizational standards
Provide leadership oversight and performance monitoring for implementation managers, project managers, business analysts, and implementation consultants
Monitor portfolio health and address risks, resource constraints, and delivery challenges
Ensure deliverables meet quality standards and contractual obligations
Serve as primary operational leader for client implementations
Build and maintain client stakeholder relationships throughout the implementation lifecycle
Manage and communicate requirements, dependencies, assumptions, and decisions
Lead steering committees, status reviews, and operational governance meetings
Advise clients on implementation readiness, operational impacts, testing strategies, and deployment planning
Escalate significant risks, issues, and client concerns to executive leadership
Develop and improve implementation methodologies, playbooks, tools, templates, and best practices
Standardize processes and establish performance metrics and dashboards
Drive continuous improvement and process transformation initiatives
Lead resource forecasting, staffing assignments, workload balancing, and capacity planning
Identify resource gaps and develop mitigation plans
Coordinate internal and external implementation resources
Partner with Sales, Consulting, Product, Operations, Clinical, and Technology teams
Support proposal development with timelines, staffing assumptions, operational requirements, and delivery considerations
Develop dashboards, scorecards, milestone tracking tools, SLA reporting, and executive summaries
Monitor portfolio performance and provide analysis and recommendations
Track implementation KPIs including quality, timelines, client satisfaction, resource utilization, and financial performance
Lead, mentor, and develop the implementation organization
Establish performance expectations and accountability standards
Support recruitment, onboarding, professional development, performance reviews, coaching, and career development planning
Coordinate activities with PBMs, technology vendors, implementation partners, and third-party organizations
Monitor partner performance and manage external dependencies, issues, and escalations

Requirements

What you’ll need

Bachelor's degree in business, Healthcare Administration, Information Technology, Project Management, or related field required
Master's degree preferred
10+ years of implementation, operations, consulting, or project leadership experience
5+ years of leadership experience managing implementation, project management, consulting, or operational teams
Demonstrated success leading large-scale client implementations in healthcare, pharmacy benefit management, managed care, consulting, or related industries
Experience managing complex cross-functional projects involving multiple stakeholders
Strong background in operational process improvement, governance, and service delivery management
Deep understanding of PBM implementation methodologies, project governance, and operational delivery models
Strong leadership and team development capabilities
Excellent executive communication and client relationship management skills
Experience with resource planning, capacity management, and workforce forecasting
Strong analytical and problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
Experience building and improving operational processes and performance management frameworks
Knowledge of healthcare, pharmacy benefits, managed care, or consulting operations preferred

Benefits

Comp & perks

Managed PTO for salaried/exempt employees without accruals or caps
22 PTO days starting out for hourly/non-exempt employees
12 company-observed paid holidays
4 early-close days
Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
$1,500 employee referral bonus per hired referral
Employee recognition programs, awards, and trips
Employee Resource Groups
Mentorship Program
Tuition Reimbursement Program
Leadership Development
Pet Insurance
Identity Theft & Fraud Protection Coverage
Legal Planning
Family Planning
Menopause & Midlife Support
401(k) matching
Medical insurance
Dental insurance
Vision insurance
Wellness and employee assistance programs
50/50 Work Culture supporting collaboration, teamwork, and an inclusive work environment
Charitable efforts including Donation Connection, Employee Assistance Fund, and People First Foundation