Institutional Relationship Analyst – B2C

Pesseti Consultoria

Analista de Relacionamento Institucional atuando na prospecção e atendimento de clientes para programas educacionais. Experiência desejada em CRM e vendas de cursos de pós-graduação.

Posted 7/31/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service and lead management, utilizing CRM systems to track and convert prospective applicants into enrollments. Proficient in relationship building and communication, with a strong focus on understanding client needs and presenting program differentiators.

Highest-signal resume keywords

Customer ServiceLead ManagementCRM ProficiencySales ExperienceForeign Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Lead ManagementCRM SystemsSales TechniquesProgram DifferentiationData Tracking

Soft Skills

Relationship BuildingCommunicationProblem SolvingFlexibilityClient Prospecting

Tools & Technologies

HubSpotEmailWhatsAppPhone Systems

Industry Keywords

Business AdministrationMarketingCommunicationsJournalismGraduate CoursesExecutive Education

About the role

Key responsibilities & impact

Provide customer service via phone calls, email, WhatsApp, and CRM systems
Identify needs, address questions, and present the institution's program differentiators
Manage relationships with leads throughout the decision-making journey, aiming to convert them into enrollments
Build and maintain close relationships with prospective applicants and students
Availability for flexible hours and participation in events when required for client prospecting
Record and track information in the CRM, ensuring high-quality lead management

Requirements

What you’ll need

Bachelor's degree in Business Administration, Marketing, Communications, Journalism, or related fields
Postgraduate degree preferred
Experience with CRM (HubSpot preferred) and lead management
Proficiency in foreign languages, especially English
Previous experience selling graduate courses or executive education programs

Benefits

Comp & perks

Transportation voucher (VT)
Meal voucher (VR)
Life insurance
Health insurance
Dental insurance
Private pension plan
Wellhub or TotalPass
Childcare assistance
Educational assistance
Scholarships according to internal policy