Public Safety Telecommunicator

Personnel Board of Jefferson County

Public Safety Telecommunicator supporting the Birmingham public safety agency by receiving calls and entering requests into CAD. Providing information to citizens in a call center environment.

Posted 8/2/2026full-timeBirmingham • Alabama • 🇺🇸 United StatesMid-LevelSenior💰 $35,360 - $54,849 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills while effectively managing emergency and non-emergency communications. Proficient in operating technological workstations and ensuring accurate data entry in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceComputer Aided Dispatch (CAD)Emergency CommunicationTechnological Workstation OperationBackground Check Compliance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryEmergency CommunicationInformation Referral

Soft Skills

Interpersonal SkillsAttention to Detail

Tools & Technologies

Computer MonitorsVideo MonitorsTwo-Way Radios

Industry Keywords

Public SafetyCommunication CenterShift Work

About the role

Key responsibilities & impact

Support the Birmingham public safety agency by receiving emergency and non-emergency telephone and radio messages in a communication center
Enter all requests for service into the computer aided dispatch (CAD), and forward information to the Public Safety Dispatcher
Provide information and referrals to citizens for non-emergency calls
Operate a technological work station including multiple computer monitors, video monitors, phones, two-way-radios, etc.
Work reviewed by the shift supervisor by playing back recorded calls and check records for accuracy and correctness

Requirements

What you’ll need

Experience in a customer service-oriented position (e.g., interacting with people, providing information and/or a service)
No felony convictions or misdemeanors involving violent offenses or issues of moral turpitude
Willing to submit to a general and criminal background check
Willing to work an 8- or 12-hour shift on any shift or day (e.g., nights, weekends, holidays) and overtime as needed

Benefits

Comp & perks

medical and dental insurance
employer-sponsored retirement plan (pension)
generous paid holidays
sick and vacation leave
more