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Senior Manager, Delivery Support Services
PeratonSenior Manager leading program management and delivery support for federal contracts within Peraton. Driving performance and compliance across CMS Medicare systems solutions with a focus on AI efficiencies.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive program and project management expertise, with a focus on federal contract financial management, Earned Value Management, and Agile methodologies. Proven ability to lead cross-functional teams, manage risks, and ensure compliance while fostering a culture of continuous improvement.
Highest-signal resume keywords
Program ManagementFederal Contract Financial ManagementEarned Value ManagementAgile Delivery EnvironmentsRisk Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
BudgetingForecastingCost Variance AnalysisProcess ImprovementCompliance DocumentationQuality AssuranceDocumentation ManagementStaffing CoordinationPerformance ManagementMentoring Programs
Soft Skills
LeadershipCommunicationCollaborationCustomer ServiceContinuous Improvement
Certifications & Qualifications
Active Public Trust
Industry Keywords
PMI StandardsCMSMedicareFederal Health ITCross-Functional Teams
About the role
Key responsibilities & impact- Executes the program management framework and ensures daily adherence across all Delivery Support Services sub-functions.
- Serves as the alter ego and backup to Program Managers when required, maintaining operational continuity and escalation pathways.
- Identifies and implements AI-enabled efficiencies and process improvements.
- Develops and maintains program management standards, templates, and processes aligned with PMI standards, CMS expectations, and industry best practices.
- Monitors the integrated master schedule and surfaces deviations or risks requiring leadership attention.
- Leads daily financial activities including budgeting, forecasting, cost variance analysis, and preparation of EVM deliverables.
- Coordinates with finance and contract teams to ensure accuracy and timely submission of required artifacts.
- Manages deliverable tracking, status reporting, compliance documentation, and internal adherence reviews.
- Develops and maintains the portfolio risk register, leads enterprise risk review cadences, and communicates and escalates threats to schedule, cost, or quality.
- Oversees day-to-day quality assurance, ensuring process compliance in coordination with Delivery Managers, Test Engineering teams, and enterprise leaders.
- Partners with Delivery Managers, Scrum Masters, the Blacksburg Director, CMSS leaders, and PMs to anticipate and meet staffing needs.
- Leads solutioning for performance management, onboarding, offboarding, training research and delivery, mentoring programs, succession planning, and talent development across the portfolio.
- Oversees documentation management, ensuring proper creation, maintenance, versioning, storage, and adherence to standards.
- With the Manager, directly supervises the Delivery Support Services team and supports their professional development.
- Fosters a culture of trust, customer service, transparency, accountability, continuous improvement, and mission focus.
Requirements
What you’ll need- 12+ years of progressive program/project management experience, including supervisory or management experience.
- Proven experience in federal contract financial management and Earned Value Management.
- Demonstrated ability to lead multiple cross-functional teams and influence senior stakeholders and external partners.
- Experience managing complex programs and Agile/hybrid delivery environments.
- Demonstrated ability to develop departmental plans, set priorities, and allocate resources to meet organizational objectives.
- CMS, Medicare, or federal health IT experience preferred.
- Active Public Trust required.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities