Account Director – Strategic, Enterprise Clients

Peoplr, LLC

Account Director managing enterprise client relationships in the fintech SaaS industry. Leading strategic initiatives and driving revenue growth for multiple multimillion ACV accounts.

Posted 5/9/2026full-timeRemote • 🇺🇸 United StatesLead💰 $120,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Own senior stakeholder relationships across 10–15 multimillion ‑ ACV accounts, acting as a trusted advisor to VP and C ‑ suite leaders through strategic, forward ‑ looking engagement.
Lead strategic business reviews and success planning that align client goals to products and services, uncover expansion opportunities, and support multi ‑ year, higher ‑ value contracts.
Drive net revenue retention through proactive renewal management, adoption monitoring, and early identification of risks and growth opportunities.
Collaborate with Sales, Product, Finance, and Technical teams to close complex deals, support onboarding and integrations, influence roadmap priorities, and maintain strong forecasting and CRM discipline.

Requirements

What you’ll need

7+ years of experience in client success and/or account management, with at least 3 years spent managing enterprise or strategic-tier accounts
Demonstrated track record of owning and growing large, complex accounts ($500K+ annual contract value [ACV]) with measurable net revenue retention (NRR) and expansion results
Exceptional executive communication and relationship skills; comfortable presenting to C-suite and navigating complex organizational dynamics
Experience running Business Reviews and building multi-year success plans tied to client business outcomes
Strong commercial acumen with an understanding of renewal mechanics, pricing models, and how to build a compelling expansion business case
Ability to manage ambiguity and operate with autonomy; highly organized and self-directed
Proven ability to uncover meaningful upsell opportunities tied to customers’ existing business goals.
Ability to build, maintain, and execute on a pipeline

Benefits

Comp & perks

Competitive pay ($120k-160k base) and variable bonus tied to upsell performance
Comprehensive benefits including medical, dental, vision, short and long-term disability, life insurance, HSA, FSA, employee assistance programs, 401(k) with match, and unlimited PTO
Fully remote schedule with lots of flexibility

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client successaccount managementnet revenue retentionbusiness reviewssuccess planningupsell opportunitiesrenewal managementpricing modelsforecastingCRM discipline

Soft Skills

executive communicationrelationship managementorganizational dynamicscommercial acumenautonomyself-directedhighly organizedstrategic engagementcollaborationinfluence