FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
P
Customer Operations Executive Apprentice
PentlandCustomer Operations Executive Apprentice managing orders, deliveries and customer queries for Pentland Brands’ global sport and lifestyle brands. Supporting orderbook analysis, supply chain coordination and EMEA customer operations from Sunderland on a hybrid basis.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong order management and customer service skills, with a focus on data analysis, reporting, and compliance in a fast-paced environment. Proficient in managing customer orders, cancellations, and invoicing while ensuring effective communication across teams.
Highest-signal resume keywords
Order ManagementData AnalysisCustomer ServiceExcel ProficiencyEDI Order Processing
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order AdministrationInvoicingCancellations ManagementCredits ManagementDebits ManagementStock ManagementOrderbook ManagementData ReportingAnalytical SkillsExport Documentation
Soft Skills
Attention to DetailProblem SolvingTeam PlayerVerbal CommunicationWritten Communication
Tools & Technologies
SAPEDI Systems
Industry Keywords
Customer OTIFEMEA CustomersGlobal Logistics ComplianceDirect Delivery ExportOnline Retailer Management
About the role
Key responsibilities & impact- Place, track and manage customer orders against customer orderbooks, focusing on EMEA customers
- Organise, track and satisfy in-season order requests
- Convert customer orders promptly when stock becomes available
- Communicate order progress to internal and external stakeholders
- Process cancellations, credits, debits, invoices, returns of non-faulty goods, VAS and DC requirements
- Prepare export documentation and support global logistics compliance where required
- Manage order administration and related business processes
- Provide regular updates on sales, order book, customer returns, debits, credits and order-processing activity
- Make and communicate changes to customer order books according to business and customer requirements
- Identify potential problems and solutions to manage Customer OTIF
- Work cross-functionally with Asia merchandising and shipping teams on Direct Delivery Export to Market
- Produce regular data analysis on order books and supply chain using internal and external sources
- Interrogate and source information from SAP
- Work with customer operations, Pentland Distribution and Pentland Shipping teams
- Understand and support delivery of brand priorities
Requirements
What you’ll need- Strong Excel capability
- Attention to detail
- Reporting and analytical skills
- Experience in a customer-focused role
- Experience in administrative duties involving cancellations, credits, debits, invoicing and orders
- Stock management and orderbook management skills
- Experience interpreting large amounts of data and confidence in reporting procedures
- Excellent verbal, written and presentation skills across all levels of the business
- Previous Customer Service/Key Account Sales Support experience and/or Sales environment
- Knowledge of EDI order processing is preferable
- Knowledge and management of online retailer/distribution is desirable
- Team player
- Problem solver
Benefits
Comp & perks- Competitive salary
- Discretionary bonus
- Hybrid working
- Flexible start and finish times
- Generous holiday allowance
- Product discounts
- Sample sales
- Enhanced family-friendly policies
- Healthcare support
- Gym and fitness discounts
- Cycle to work scheme
- Electric car scheme