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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing client relationships within law enforcement, utilizing OSINT tools like Tangles and Penlink to support customer needs and drive satisfaction. Proven ability to identify growth opportunities and resolve complex issues while collaborating effectively with cross-functional teams.
Highest-signal resume keywords
5+ Years Experience In Law Enforcement3+ Years Experience With OSINTProven Experience With Law Enforcement SoftwareCustomer Issue ManagementResults-Driven And Organized
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OSINTTanglesPenlinkLaw Enforcement SoftwareCustomer Relationship Management
Soft Skills
Outstanding Interpersonal AbilitiesAttention To DetailAdaptabilityTeam Player
Tools & Technologies
Penlink Digital Intelligence Platform
Industry Keywords
Client Relationship ManagementCustomer JourneyConsultative ApproachRisk And Growth IndicatorsIn-Person Consultations
About the role
Key responsibilities & impact- Own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention
- Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
- Identify risk and growth indicators for assigned accounts
- Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
- Adhering to team and company processes
- Other duties as assigned
Requirements
What you’ll need- 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
- 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required
- Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred
- Ability to manage customer issues and resolve escalations
- Support complex, high-value, or marquee accounts
- Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
- Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
- Proven experience utilizing law enforcement software for a variety of workflows
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account PenLink Website LinkedIn All Job Openings 201 - 500 employees PenLink stands at the forefront of digital intelligence, offering comprehensive solutions tailored for law enforcement, national security, and defense sectors. With a history spanning over three decades, our expertise lies in seamlessly integrating open-source intelligence with judicially obtained digital evidence. Customer Success Specialist 🔥 27 minutes ago 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Own the full lifecycle of client relationships, from onboarding to ongoing satisfaction and retention
- Serve as a day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both
- Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals
- Collaborate, problem-solve, and/or strategize with team members, including sales and training teams
- Identify risk and growth indicators for assigned accounts
- Regular travel to customer locations to conduct in-person/on-site consultations, demonstrations and briefings
- Adhering to team and company processes
- Other duties as assigned 🎯 Requirements
- 5+ years of experience working in law enforcement (analyst, investigator, officer, etc.) is preferred
- 3+ years of experience working with OSINT, preferably Tangles, Penlink’s primary open-source intelligence tool for law enforcement is required
- Previous experience working with PLX, Penlink’s primary digital intelligence platform for law enforcement preferred
- Ability to manage customer issues and resolve escalations
- Support complex, high-value, or marquee accounts
- Results-driven, self-starter, outstanding interpersonal abilities, attention to detail and organized
- Active team player who can quickly adapt to changing priorities and support multiple customers or initiatives simultaneously
- Proven experience utilizing law enforcement software for a variety of workflows Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Manager 🔥 1 hour ago Energage 51 - 200 ☁️ SaaS 👥 HR Tech Website LinkedIn All Job Openings Customer Success Manager at Energage focused on client loyalty and product adoption for small market accounts. Working collaboratively to ensure customer satisfaction and retention. 🇺🇸 United States – Remote 💵 $75k / year 💰 $15M Venture Round on 2017-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager – Americas 🔥 1 hour ago Ashby 51 - 200 Website LinkedIn All Job Openings Startup Customer Success Manager supporting early-stage customers at Ashby. Creating onboarding materials and assisting customers through various channels. 🇺🇸 United States – Remote 💵 $80k - $138k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Manager 🔥 2 hours ago PlayOn! Sports 201 - 500 📱 Media ⚽ Sports 📚 Education Website LinkedIn All Job Openings Customer Success Manager for PlayOn focusing on client adoption, advocacy, and retention. Collaborating with schools to ensure value from the GoFan platform. 🇺🇸 United States – Remote 💰 $26M Series D on 2013-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Enterprise Customer Success Manager 🔥 3 hours ago Verifiable 51 - 200 ⚕️ Healthcare Insurance ☁️ SaaS Website LinkedIn All Job Openings Customer Success Manager at Verifiable ensuring customer onboarding and driving growth. Collaborating with teams to enhance customer relationships and deliver ROI while managing strategic accounts. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🦅 H1B Visa Sponsor Automatic Recommendation – CRM Plan 1 🔥 5 hours ago Société marocaine 1 - 10 ☁️ SaaS 🤖 Artificial Intelligence 🤝 B2B Website LinkedIn All Job Openings Senior Software Developer at Niduu focusing on developing APIs and enhancing educational experiences. Engaging in architectural improvements and mentoring team members. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs